MANTECH
MANTECH
5 001 – 10 000 Қызметкерлер
КиберқауіпсіздікҚорғанысҮкімет
MANTECH — қорғаныс, барлау және федералдық үкімет клиенттеріне технология, инженерия, киберқауіпсіздік және миссиялық қолдау қызметтерін көрсететін АҚШ-та орналасқан мемлекеттік мердігер. Оның қызметі қауіпсіз ақпараттық технологиялар мен ақпараттық жүйелер қауіпсіздігін, компьютерлік желі операцияларына арналған бағдарламалық жасақтама инженериясын, жүйелік инженерияны, логистиканы жоспарлауды, бизнесті біріктіруді және ақпараттық технологиялар кепілдігін қамтиды. Қазіргі жұмысқа қабылдау жұмыстары әскери нысандар мен басқа да мемлекеттік орталарға қатысты, сондай-ақ нысанда және нысаннан тыс операцияларды қолдайтын кең ауқымды топтың қызметін көрсетеді.

Enterprise Service Desk Support Technician — Onsite, Doral

MANTECH is hiring an onsite Tier I/II service desk technician in Doral to support enterprise users. The role covers endpoint troubleshooting, Active Directory, ServiceNow ticketing, and incident escalation.

Сипаттама

  • Deliver Tier I/II technical support and troubleshoot enterprise workstations and peripherals.
  • Use remote desktop tools to inspect, configure, and restore user systems.
  • Record, prioritize, track, and document incidents, service requests, and outages in enterprise ticketing platforms.
  • Administer user accounts, password resets, domain permissions, and access requests in Active Directory.
  • Work with technical teams, systems administrators, and network engineers to resolve escalated incidents.
  • Maintain IT service management records, remote resolution knowledge bases, and operational metrics.
  • Identify and implement process improvements for support workflows and user satisfaction.

Талаптар

  • High school diploma or GED and at least 5 years of progressively responsible IT service desk or remote desktop support experience; alternatively, an associate degree with at least 3 years of relevant experience; or a bachelor’s degree in computer science, information technology, or a related field with at least 1 year of relevant experience.
  • Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
  • Strong knowledge of Active Directory administration, Windows operating systems, software installation, and ticketing systems such as ServiceNow.
  • IAT Level II certification, such as CompTIA Security+.
  • AZ-104 or MD-102 certification within 3 months of starting.
  • Current, active Top Secret security clearance.
  • Ability to remain stationary for 50% of the time and occasionally move around the office to access file cabinets and office equipment.
  • Ability to communicate information accurately with coworkers, management, and customers.
  • English proficiency.
  • Onsite work in Doral, Florida.
  • Full-time position.

Артықшылықтар

  • The posting does not specify benefits, perks, or additional compensation.

Ұқсас жұмыс орындары

Knowtion Health
Napco National

Purchasing Coordinator, Saudi Arabia (Remote)

Napco National

Coordinate purchasing operations for a manufacturing business in Saudi Arabia, from purchase orders and supplier deliveries to customs paperwork and material transfers. Support shipment clearance, invoice processing, supplier claims, and product certificate renewals.

Ашу
Artemys

IT Talent Acquisition Specialist

Artemys

Recruit IT infrastructure professionals for Artemys, a digital transformation company. Lead sourcing and hiring while contributing to employer branding initiatives.

Ашу
4M Analytics

Senior Computer Vision Algorithm Engineer

4M Analytics

Develop computer vision and machine learning systems for 4M Analytics’ subsurface utility mapping platform. Own algorithms from research through production in partnership with data engineering and product teams.

Ашу
Joom

Enterprise Customer Success Manager, Brazil (Remote)

Joom

Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.

Ашу
Cyera

Regional Sales Director, Identity Security

Cyera

Lead Cyera’s Pacific Northwest sales team, grow the territory, and exceed quotas for its AI and data security platform.

Ашу
Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Ашу
Dream

Senior Program Manager, Sovereign AI (Hybrid, Israel)

Dream

Lead Dream’s Sovereign AI roadmap for government and critical infrastructure customers, coordinating research, engineering, product, launches, and AI-enabled operations.

Ашу
Claroty

QA Automation Engineer

Claroty

Develop API and UI automation and CI/CD quality gates for Claroty’s cyber-physical security platform. Help protect critical infrastructure through reliable testing.

Ашу