MANTECH mudofaa, razvedka va federal hukumat mijozlariga texnologiya, muhandislik, kiberxavfsizlik va missiyani qo‘llab-quvvatlash xizmatlarini ko‘rsatuvchi AQShda joylashgan davlat pudratchisidir. Uning faoliyati xavfsiz IT va axborot tizimlari xavfsizligi, kompyuter tarmoqlari operatsiyalari uchun dasturiy ta’minot muhandisligi, tizimlar muhandisligi, logistika rejalashtirish, biznes integratsiyasi va IT kafolati kabi yo‘nalishlarni qamrab oladi. Hozirgi ishga qabul qilish faoliyati harbiy bazalar va boshqa hukumat muhitlari bilan bog‘liq ishlarni ham o‘z ichiga olgan holda, joyida va masofadan turib olib boriladigan operatsiyalarni qo‘llab-quvvatlovchi keng jamoani aks ettiradi.
Enterprise Service Desk Support Technician — Onsite, Doral
MANTECH is hiring an onsite Tier I/II service desk technician in Doral to support enterprise users. The role covers endpoint troubleshooting, Active Directory, ServiceNow ticketing, and incident escalation.
Tavsif
- Deliver Tier I/II technical support and troubleshoot enterprise workstations and peripherals.
- Use remote desktop tools to inspect, configure, and restore user systems.
- Record, prioritize, track, and document incidents, service requests, and outages in enterprise ticketing platforms.
- Administer user accounts, password resets, domain permissions, and access requests in Active Directory.
- Work with technical teams, systems administrators, and network engineers to resolve escalated incidents.
- Maintain IT service management records, remote resolution knowledge bases, and operational metrics.
- Identify and implement process improvements for support workflows and user satisfaction.
Talablar
- High school diploma or GED and at least 5 years of progressively responsible IT service desk or remote desktop support experience; alternatively, an associate degree with at least 3 years of relevant experience; or a bachelor’s degree in computer science, information technology, or a related field with at least 1 year of relevant experience.
- Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
- Strong knowledge of Active Directory administration, Windows operating systems, software installation, and ticketing systems such as ServiceNow.
- IAT Level II certification, such as CompTIA Security+.
- AZ-104 or MD-102 certification within 3 months of starting.
- Current, active Top Secret security clearance.
- Ability to remain stationary for 50% of the time and occasionally move around the office to access file cabinets and office equipment.
- Ability to communicate information accurately with coworkers, management, and customers.
- English proficiency.
- Onsite work in Doral, Florida.
- Full-time position.
Imtiyozlar
- The posting does not specify benefits, perks, or additional compensation.