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MANTECH
MANTECH
5001 – 10 000 Darbinieki
AizsardzībaKiberdrošībaValdība
MANTECH ir Amerikas Savienotajās Valstīs bāzēts valdības darbuzņēmējs, kas aizsardzības, izlūkošanas un federālās valdības klientiem nodrošina tehnoloģiju, inženierijas, kiberdrošības un misiju atbalsta pakalpojumus. Uzņēmuma darbība aptver drošas IT un informācijas sistēmu drošības risinājumus, programmatūras inženieriju datortīklu operācijām, sistēmu inženieriju, loģistikas plānošanu, uzņēmējdarbības integrāciju un IT atbilstības nodrošināšanu. Pašreizējā darbā pieņemšana liecina par plašu komandu, kas atbalsta gan darbu klātienē, gan ārpus uzņēmuma, tostarp darbu militārajās bāzēs un citās valdības darba vidēs.
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Vakances uzņēmumā

Enterprise Service Desk Support Technician — Onsite, Doral

MANTECH is hiring an onsite Tier I/II service desk technician in Doral to support enterprise users. The role covers endpoint troubleshooting, Active Directory, ServiceNow ticketing, and incident escalation.

USAmerikas Savienotās ValstisFLFloridaKlātienēPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuAtbalsta inženieris
ITSMServiceNow

Apraksts

  • Deliver Tier I/II technical support and troubleshoot enterprise workstations and peripherals.
  • Use remote desktop tools to inspect, configure, and restore user systems.
  • Record, prioritize, track, and document incidents, service requests, and outages in enterprise ticketing platforms.
  • Administer user accounts, password resets, domain permissions, and access requests in Active Directory.
  • Work with technical teams, systems administrators, and network engineers to resolve escalated incidents.
  • Maintain IT service management records, remote resolution knowledge bases, and operational metrics.
  • Identify and implement process improvements for support workflows and user satisfaction.

Prasības

  • High school diploma or GED and at least 5 years of progressively responsible IT service desk or remote desktop support experience; alternatively, an associate degree with at least 3 years of relevant experience; or a bachelor’s degree in computer science, information technology, or a related field with at least 1 year of relevant experience.
  • Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
  • Strong knowledge of Active Directory administration, Windows operating systems, software installation, and ticketing systems such as ServiceNow.
  • IAT Level II certification, such as CompTIA Security+.
  • AZ-104 or MD-102 certification within 3 months of starting.
  • Current, active Top Secret security clearance.
  • Ability to remain stationary for 50% of the time and occasionally move around the office to access file cabinets and office equipment.
  • Ability to communicate information accurately with coworkers, management, and customers.
  • English proficiency.
  • Onsite work in Doral, Florida.
  • Full-time position.

Priekšrocības

  • The posting does not specify benefits, perks, or additional compensation.

Saistītās vakances

My Hero VA

Bilingual Appointment Setter (Remote, Colombia)

My Hero VA
1 – 10 Darbinieki
KonsultācijasLoģistikaMārketings
COKolumbija
800 $ / mēnesis
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: spāņuTikšanos organizators

Make outbound calls in English and Spanish to book school visits for a Florida-based barber education business. This remote Colombia role also includes prospect follow-up and daily administrative work.

Atvērt