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Zendesk
Zendesk
5.001 – 10.000 Angajați
Sponsor pentru viza H1BConsultanțăLogisticăMarketing
Zendesk dezvoltă software pentru servicii de relații cu clienții și vânzări, care ajută organizațiile să gestioneze conversațiile, solicitările de asistență și relațiile cu clienții într-un mediu conectat. Platforma sa reunește mesageria, chatul live, instrumente de automatizare bazate pe inteligență artificială, soluții pentru confidențialitatea și protecția datelor și un spațiu de lucru pentru agenți, oferind echipelor modalități flexibile de a-și organiza operațiunile de servicii pe măsură ce se dezvoltă. Zendesk oferă, de asemenea, servicii profesionale și resurse de instruire, punând un accent declarat pe interacțiuni personalizate cu clienții, fluxuri de lucru integrate, diversitate și incluziune și sustenabilitate.
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Locurile de muncă ale companiei

Director of Platform Architecture

Lead Zendesk’s global contact centre solutions architecture team, setting direction for enterprise customer solutions. Shape architectures built on AWS, Amazon Connect, Zendesk, and AI.

USStatele Unite ale AmericiiCACaliforniaNVNevadaNYNew YorkPAPennsylvaniaTXTexasWAWashingtonWIWisconsin
317.000 $ – 475.000 $ / an
HibridNormă întreagăLiderLimbă Obligatorie: englezăInginer backendInginer software
AWSCloud

Descriere

  • Lead and develop a globally distributed team of solutions architects.
  • Set technical direction for solutions built across AWS, Amazon Connect, Zendesk, enterprise systems, and AI services.
  • Define standards for security, reliability, integration, and maintainability.
  • Work directly on customer opportunities, complex technical decisions, prototypes, demonstrations, and proofs of concept.
  • Guide technical discovery and solution design with customer executives, business leaders, and technical teams.
  • Explain architecture choices, trade-offs, risks, and business value.
  • Represent the contact centre team in executive meetings, customer engagements, industry events, and analyst briefings.
  • Partner with Sales, Product, Engineering, Customer Success, Services, Partners, and Marketing.
  • Build technical and leadership relationships with AWS and other strategic partners.
  • Set priorities, develop reusable architectures and demonstrations, and share field insights and resource needs with senior leaders.

Cerințe

  • Bring at least 10 years of experience in solutions architecture, technical presales, sales engineering, or enterprise technical consulting.
  • Have at least five years of experience managing and developing technical, customer-facing professionals.
  • Bring at least five years of experience with contact centre technologies, including Amazon Connect, CCaaS platforms, or contact centre integrations.
  • Have hands-on experience with AWS and Amazon Connect.
  • Have designed enterprise contact centre solutions and integrations across CRM, telephony, workforce management, APIs, and cloud services.
  • Have led complex customer engagements and presented technical recommendations to senior or C-level audiences.
  • Hold a bachelor’s degree or have equivalent practical experience.
  • Have experience leading globally distributed teams across regions and time zones.
  • Hold an AWS Solutions Architect or Amazon Connect certification, or have relevant Amazon Connect training or badges.
  • Have migrated legacy contact centre platforms to the cloud and designed voice and omnichannel workflows.
  • Be familiar with SIP, WebRTC, APIs, and event-driven architecture.
  • Have experience with contact centre AI, automation, analytics, or workforce management capabilities.
  • Have coding or scripting experience for prototyping and technical validation.
  • Have spoken at industry events, briefed analysts, or represented a technical organisation publicly.

Beneficii

  • Bonus, benefits, or related incentives may be available.
  • Hybrid work with flexibility to work remotely for part of the week.
  • Opportunities to connect, collaborate, and learn at Zendesk offices.
  • Reasonable accommodations are available for applicants with disabilities and disabled veterans.

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