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PracticeTek
PracticeTek
501 – 1.000 Angajați
Asistență medicalăB2BSaaS
PracticeTek dezvoltă și finanțează software și servicii pentru furnizorii de servicii medicale din retail. Instrumentele sale SaaS ajută clinicile să îmbunătățească experiența pacienților, să ajungă la pacienți noi și să gestioneze activitățile de zi cu zi în domenii precum stomatologia, optometria, fizioterapia și dermatologia. Compania reunește mărci de tehnologie medicală și oferă servicii comune și sprijin pentru creștere companiilor din portofoliu și cabinetelor independente.
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Locurile de muncă ale companiei

Customer Support Specialist II, Dental Lab Software

Resolve complex Tier 2 issues with Magic Touch dental lab software, using SQL Server to investigate data problems. Handle escalations, coach Tier 1 specialists, and train staff and customers.

USStatele Unite ale AmericiiCACaliforniaNVNevadaWIWisconsin
25 $ – 27 $ / oră
HibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți
SQL

Descriere

  • Resolve complex Tier 2 customer issues by phone, chat, and email.
  • Investigate, reproduce, and troubleshoot problems to provide accurate, timely resolutions.
  • Write and use SQL Server queries to diagnose data issues.
  • Prioritize tickets and manage them according to standard procedures and service level agreements.
  • Categorize tickets and apply service level tags.
  • Escalate issues to Tier 3 with the necessary context.
  • Provide courteous, professional support and timely solutions.
  • Work across departments to improve processes and add to the knowledge base.
  • Coach Tier 1 specialists in product knowledge, customer relations, and efficient work practices.
  • Handle Tier 1 escalations and take urgent or emergency cases through resolution or reassignment.
  • Train staff and customers before and after product launches.
  • Advise on product features and dental lab manufacturing workflows.

Cerințe

  • At least 3–4 years of technical support or help desk experience required.
  • 2–3 years of direct experience with proprietary or SaaS business software required.
  • 2 years of SQL query writing and troubleshooting experience required.
  • Familiarity with troubleshooting IIS, SSL certificates, or similar web environments.
  • Strong analytical, problem-solving, and communication abilities.
  • Bachelor’s degree preferred.
  • 3–4 years of CRM or ticketing software experience preferred.
  • 2 years of Microsoft Windows Server operating system experience preferred.

Beneficii

  • Health, dental, and vision coverage options.
  • Wellness programs for lifestyle, behavioral health, and overall wellbeing.
  • Flexible paid time off.
  • Sick leave.
  • Ten company-paid holidays.
  • 401(k) plan with company matching.
  • Culture Committee programs that encourage connection, enjoyment, and belonging.
  • An innovative, collaborative, and energetic workplace.
  • Additional compensation, such as bonuses or equity, may be available where applicable.

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