Remote Product Designer in North Macedonia
MWDN
Design intuitive interfaces for cybersecurity products at an Israeli cyber defense company. Lead features from problem definition through implementation across web and mobile.
Deschide
INTRUST Bank este o organizație de servicii financiare din regiunea Midwest, care deservește persoane fizice, companii și clienți de administrare a averii din Kansas, Oklahoma și Arkansas. Fondată în 1876, banca operează 40 de centre bancare și administrează active de peste 7 miliarde de dolari. Activitatea sa acoperă serviciile bancare pentru persoane fizice și companii, administrarea averii, serviciul pentru clienți și tehnologia financiară, susținute de o echipă de 501–1.000 de angajați. INTRUST Bank consideră încrederea, respectul, relațiile solide cu clienții și sprijinul acordat comunității drept elemente centrale ale modului în care își servește clienții și angajații.
Customer Service Associate, Mortgage Loan Servicing
Assist University Bank mortgage borrowers with loan questions, payments, and account servicing. Handle inbound and outbound calls and review borrower accounts in Black Knight.
Descriere
- Handle inbound and outbound customer calls promptly
- Identify borrower needs, research issues, and provide clear solutions
- Own customer requests from initial contact through follow-up
- Record call details in the call center database
- Meet team quality and productivity goals
- Process ACH payments according to established procedures
- Review borrower payment history, payoff statements, PMI status, and escrow analyses in Black Knight
- Update customer contact details
- Welcome new MLS customers by phone
- Answer borrowers’ initial questions about loan servicing
- Verify mailing addresses, Social Security numbers, and phone numbers
- Help customers register on the website and explain payment options
- Make additional outbound calls as assigned
- Suggest process changes that improve organizational efficiency
- Complete other duties assigned by management
Cerințe
- High school diploma or equivalent
- At least one year of customer service experience
- Mortgage loan servicing experience preferred
- Professional verbal and written communication skills
- Strong organizational and analytical skills
- Strong attention to detail
- Ability to handle highly sensitive confidential information
- Ability to multitask, prioritize, and manage time effectively
- Experience using email, Microsoft Word, and MSP
- Reliable and dependable
- Ability to lift up to 20 pounds
- Ability to sit at a computer desk for extended periods
- Ability to perform repetitive computer tasks, including using a mouse and keyboard
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