INTRUST Bank yra Vidurio Vakarų finansinių paslaugų organizacija, aptarnaujanti gyventojus, įmones ir turto valdymo klientus Kanzase, Oklahomoje ir Arkanzase. 1876 m. įkurtas bankas veikia 40 banko centrų ir valdo daugiau nei 7 mlrd. JAV dolerių vertės turtą. Jo veikla apima asmeninę ir verslo bankininkystę, turto valdymą, klientų aptarnavimą ir finansines technologijas, o ją vykdo 501–1 000 darbuotojų komanda. INTRUST Bank nurodo, kad pasitikėjimas, pagarba, tvirti santykiai su klientais ir bendruomenės rėmimas yra pagrindiniai jo klientų ir darbuotojų aptarnavimo principai.
Customer Service Associate, Mortgage Loan Servicing
Assist University Bank mortgage borrowers with loan questions, payments, and account servicing. Handle inbound and outbound calls and review borrower accounts in Black Knight.
Aprašymas
- Handle inbound and outbound customer calls promptly
- Identify borrower needs, research issues, and provide clear solutions
- Own customer requests from initial contact through follow-up
- Record call details in the call center database
- Meet team quality and productivity goals
- Process ACH payments according to established procedures
- Review borrower payment history, payoff statements, PMI status, and escrow analyses in Black Knight
- Update customer contact details
- Welcome new MLS customers by phone
- Answer borrowers’ initial questions about loan servicing
- Verify mailing addresses, Social Security numbers, and phone numbers
- Help customers register on the website and explain payment options
- Make additional outbound calls as assigned
- Suggest process changes that improve organizational efficiency
- Complete other duties assigned by management
Reikalavimai
- High school diploma or equivalent
- At least one year of customer service experience
- Mortgage loan servicing experience preferred
- Professional verbal and written communication skills
- Strong organizational and analytical skills
- Strong attention to detail
- Ability to handle highly sensitive confidential information
- Ability to multitask, prioritize, and manage time effectively
- Experience using email, Microsoft Word, and MSP
- Reliable and dependable
- Ability to lift up to 20 pounds
- Ability to sit at a computer desk for extended periods
- Ability to perform repetitive computer tasks, including using a mouse and keyboard