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CENTRL Inc
CENTRL Inc
51 – 200 Angajați
Sponsor pentru viza H1BConformitateFinanțeInteligență artificială
CENTRL Inc dezvoltă software bazat pe inteligență artificială pentru verificări prealabile, conformitate și gestionarea riscurilor în sectorul serviciilor financiare. Suita sa de produse include DD360 pentru gestionarea investițiilor, BNM360 pentru gestionarea rețelelor bancare și Vendor360 pentru riscurile furnizorilor. Platformele reunesc fluxuri de lucru, date, analize și portaluri pentru utilizatorii care sunt investitori, administratori de fonduri și furnizori terți, ajutând echipele să gestioneze evaluări complexe și procese de risc.
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Locurile de muncă ale companiei

Customer Support Analyst (California Remote)

Support CENTRL’s AI-powered risk and compliance SaaS platform by resolving enterprise client issues. Help strengthen support processes, documentation, and product feedback.

USStatele Unite ale AmericiiCACaliforniaRemoteContractJuniorNu este necesară o diplomăLimbă Obligatorie: englezăInginer de suport

Descriere

  • Build customer support processes for a growing organization and team.
  • Handle product functionality questions and technical support requests from enterprise clients.
  • Guide clients on application use, configuration, and workflows, and answer technical questions.
  • Investigate user issues, identify their causes, and recommend solutions.
  • Coordinate with internal engineering teams when needed.
  • Share product feedback and analysis with the product development team to inform enhancements.
  • Develop metrics and analytics for website and application adoption, usage, and customer support.
  • Maintain the internal knowledge base and production documentation.
  • Recommend process changes that improve the customer experience.

Cerințe

  • Bachelor’s degree or equivalent practical experience.
  • 1–3 years of customer service experience supporting SaaS applications.
  • Technical aptitude and the ability to learn new applications and software tools.
  • Strong problem-solving skills.
  • Experience working with or supporting SaaS products.
  • Willingness to contribute ideas and feedback on new product features and enhancements.
  • Strong planning, organizational, and communication skills.
  • Good time management, telephone, and customer engagement skills.
  • Experience with Zendesk Support Suite or a similar tool.
  • Availability for the morning shift, 6 a.m.–2 p.m. ET (3 a.m.–11 a.m. PT).

Beneficii

  • Equal opportunity employer committed to diversity and inclusion.
  • Training and apprenticeship opportunities.
  • Collaborative, dynamic, fast-paced, and inclusive culture.
  • Fully remote work arrangement.

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