CENTRL Inc
CENTRL Inc
CENTRL Inc builds AI-powered software for due diligence, compliance, and risk management in financial services. Its product suite includes DD360 for investment management, BNM360 for bank network management, and Vendor360 for vendor risk. The platforms bring workflows, data, analytics, and user portals together for investors, fund managers, and third-party vendors, helping teams manage complex reviews and risk processes.

Customer Support Analyst (California Remote)

Support CENTRL’s AI-powered risk and compliance SaaS platform by resolving enterprise client issues. Help strengthen support processes, documentation, and product feedback.

Apraksts

  • Build customer support processes for a growing organization and team.
  • Handle product functionality questions and technical support requests from enterprise clients.
  • Guide clients on application use, configuration, and workflows, and answer technical questions.
  • Investigate user issues, identify their causes, and recommend solutions.
  • Coordinate with internal engineering teams when needed.
  • Share product feedback and analysis with the product development team to inform enhancements.
  • Develop metrics and analytics for website and application adoption, usage, and customer support.
  • Maintain the internal knowledge base and production documentation.
  • Recommend process changes that improve the customer experience.

Prasības

  • Bachelor’s degree or equivalent practical experience.
  • 1–3 years of customer service experience supporting SaaS applications.
  • Technical aptitude and the ability to learn new applications and software tools.
  • Strong problem-solving skills.
  • Experience working with or supporting SaaS products.
  • Willingness to contribute ideas and feedback on new product features and enhancements.
  • Strong planning, organizational, and communication skills.
  • Good time management, telephone, and customer engagement skills.
  • Experience with Zendesk Support Suite or a similar tool.
  • Availability for the morning shift, 6 a.m.–2 p.m. ET (3 a.m.–11 a.m. PT).

Priekšrocības

  • Equal opportunity employer committed to diversity and inclusion.
  • Training and apprenticeship opportunities.
  • Collaborative, dynamic, fast-paced, and inclusive culture.
  • Fully remote work arrangement.

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