Enterprise Service Desk Support Technician

Florida La sediu Normă întreagă Junior Nu este necesară o diplomă Limbă Obligatorie: engleză Inginer de suport

ITSM ServiceNow

Descriere

Deliver Tier I and II technical support and resolve issues with enterprise workstations and peripherals.
Use remote desktop tools to inspect, configure, and restore user systems.
Record, prioritize, track, and document incidents, service requests, and outages in ticketing platforms.
Administer user accounts, password resets, domain permissions, and access requests in Active Directory.
Work with technical teams, system administrators, and network engineers to resolve escalated incidents.
Maintain IT service management documentation, remote resolution knowledge bases, and operational metrics.
Recommend and implement improvements to remote support processes and user satisfaction.

Cerințe

High school diploma or GED and 5+ years of progressively responsible IT service desk or remote desktop support experience; an associate degree and at least 3 years of relevant experience; or a bachelor's degree in computer science, information technology, or a related field and at least 1 year of relevant experience.
Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
Background in Active Directory administration, Windows operating systems, software installation, and ticketing platforms such as ServiceNow.
IAT Level II certification, such as CompTIA Security+.
AZ-104 or MD-102 certification within 3 months of starting.
Current, active Top Secret security clearance.
Experience supporting U.S. Military Command operations, Joint Operations Centers, or Department of Defense enterprise service desks.
Familiarity with secure remote management tools, VPN troubleshooting, and automated patch management deployment.
Ability to work with multidisciplinary technical teams in dynamic, fast-paced operational settings.
Ability to remain stationary for 50% of the time.
Occasional movement within the office to access file cabinets, office machinery, and other equipment.
Frequent communication with coworkers, management, and customers, including presentations, with the ability to exchange accurate information.

Beneficii

Full-time employment.
Top Secret security clearance role.
Reasonable accommodations are available for applicants with disabilities.

Locuri de muncă similare

Apărare Industria prelucrătoare Logistică

La sediu Normă întreagă Senior Limbă Obligatorie: engleză Inginer full-stack Inginer software

169.000 $ – 265.600 $ / an

Lead export classification, authorization, and training programs for Northrop Grumman’s Space Sector. Guide trade compliance across aerospace and defense systems.

Deschide

11 – 50 Angajați

Consultanță Inteligență artificială SaaS

Germania Hibrid Normă întreagă Nivel mediu Senior Limbă Obligatorie: germană Limbă Obligatorie: engleză Inginer full-stack Inginer software

Angular AWS Azure Cloud Google Cloud Platform Kubernetes Spring Spring Boot

Build Angular and Spring Boot applications at sifamo, including AI-powered solutions. Work with cloud platforms, Kubernetes and cognitive technologies.

Deschide

1.001 – 5.000 Angajați

Remote Normă întreagă Nivel mediu Senior Limbă Obligatorie: engleză Inginer Android Inginer software

85.000 $ – 125.000 $ / an

Android iOS Kotlin

Build Android experiences for OPENLANE’s digital wholesale vehicle marketplace. Develop Kotlin features, Compose interfaces, tests, and AI-assisted engineering workflows.

Deschide

1 – 10 Angajați

Consultanță Industria prelucrătoare Logistică

Germania Hibrid Normă întreagă Senior Limbă Obligatorie: germană Limbă Obligatorie: engleză Inginer backend Inginer software

C++Docker Linux

Own customer integrations and improve the C++ scheduling framework at DeepSynergy.AI. The company develops production-planning software for complex manufacturing environments.

Deschide

1.001 – 5.000 Angajați

Statele Unite ale Americii Remote Normă întreagă Senior Limbă Obligatorie: engleză Inginer Android Inginer software

Android Firebase iOS Kotlin Swift

Build AI-enabled Android apps for buyers and sellers in OPENLANE’s wholesale vehicle marketplace. Lead Kotlin architecture, feature delivery, testing, and production reliability.

Deschide

1.001 – 5.000 Angajați

Remote Normă întreagă Nivel mediu Senior Limbă Obligatorie: engleză Inginer Android Inginer software

90.000 $ – 125.000 $ / an

Android iOS Kotlin

Build customer-facing Android apps for OPENLANE’s digital vehicle marketplace, serving buyers and sellers. Develop Kotlin features, tests, and AI-assisted improvements in collaboration with mobile and product teams.

Deschide

1.001 – 5.000 Angajați

Remote Normă întreagă Nivel mediu Senior Limbă Obligatorie: engleză Inginer full-stack Inginer software

85.000 $ – 125.000 $ / an

Android iOS Swift

Build SwiftUI features for OPENLANE’s digital used-vehicle marketplace. Ship tested mobile experiences and use AI tools to speed up development.

Deschide

11 – 50 Angajați

Consultanță Logistică Marketing

Germania Remote Normă întreagă Senior Limbă Obligatorie: germană Inginer full-stack Inginer software

Angular Apache AWS Azure Cypress Docker Grafana Hibernate Java Jenkins Jest JUnit Kafka Kotlin Kubernetes Microservicii Postgres Prometheus Spring Spring Boot TypeScript

Build Java and Angular solutions for enterprise and regulated-sector clients at RockstarDevelopers GmbH. Work remotely from Germany with modern AI coding tools.

Deschide

1.001 – 5.000 Angajați