LogoFresh Jobs Ahead
MANTECH
MANTECH
5,001 – 10,000 Employees
CybersecurityDefenseGovernment
MANTECH is a U.S.-based government contractor serving defense, intelligence, and federal government customers with technology, engineering, cybersecurity, and mission support services. Its work spans secure IT and information systems security, software engineering for computer network operations, systems engineering, logistics planning, business integration, and IT assurance. Current hiring activity reflects a broad team supporting both on-site and off-site operations, including work connected with military installations and other government environments.
LinkedIn
Company Jobs

Enterprise Service Desk Support Technician

Provide onsite Tier I and II service desk support for MANTECH, troubleshooting user systems, Active Directory, accounts, tickets, and escalated incidents.

USUnited StatesFLFloridaOn-siteFull-timeJuniorNo degree requiredEnglish RequiredSupport Engineer
ITSMServiceNow

Description

  • Deliver Tier I and II technical support and resolve issues with enterprise workstations and peripherals.
  • Use remote desktop tools to inspect, configure, and restore user systems.
  • Record, prioritize, track, and document incidents, service requests, and outages in ticketing platforms.
  • Administer user accounts, password resets, domain permissions, and access requests in Active Directory.
  • Work with technical teams, system administrators, and network engineers to resolve escalated incidents.
  • Maintain IT service management documentation, remote resolution knowledge bases, and operational metrics.
  • Recommend and implement improvements to remote support processes and user satisfaction.

Requirements

  • High school diploma or GED and 5+ years of progressively responsible IT service desk or remote desktop support experience; an associate degree and at least 3 years of relevant experience; or a bachelor's degree in computer science, information technology, or a related field and at least 1 year of relevant experience.
  • Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
  • Background in Active Directory administration, Windows operating systems, software installation, and ticketing platforms such as ServiceNow.
  • IAT Level II certification, such as CompTIA Security+.
  • AZ-104 or MD-102 certification within 3 months of starting.
  • Current, active Top Secret security clearance.
  • Experience supporting U.S. Military Command operations, Joint Operations Centers, or Department of Defense enterprise service desks.
  • Familiarity with secure remote management tools, VPN troubleshooting, and automated patch management deployment.
  • Ability to work with multidisciplinary technical teams in dynamic, fast-paced operational settings.
  • Ability to remain stationary for 50% of the time.
  • Occasional movement within the office to access file cabinets, office machinery, and other equipment.
  • Frequent communication with coworkers, management, and customers, including presentations, with the ability to exchange accurate information.

Benefits

  • Full-time employment.
  • Top Secret security clearance role.
  • Reasonable accommodations are available for applicants with disabilities.

Related Jobs

Capital One

Senior Full-Stack Engineer, Mainframe and Cloud Resilience

Capital One
H1B Visa SponsorBankingFinanceFintech
USUnited StatesILIllinoisVAVirginia
$179,400 – $225,100 / year
HybridFull-timeMiddleSeniorEnglish RequiredFull-stack EngineerSoftware Engineer
AWSAzureCloudDistributed SystemsDockerGoGoogle Cloud PlatformJavaJavaScriptKubernetesNode.jsNoSQLOpen SourcePythonRustScalaTypeScript

Lead engineering work to modernize Capital One’s IBM mainframe systems and strengthen cloud operations. Build resilient software with Agile teams using AWS and related technologies.

Open
The Walt Disney Company

Software Engineer II, ML Observability

The Walt Disney Company
H1B Visa SponsorFood & BeverageHospitalityTravel
USUnited StatesCACaliforniaNYNew York
$119,200 – $167,400 / year
HybridFull-timeMiddleSeniorEnglish RequiredFull-stack EngineerSoftware Engineer
AWSCloudDockerFlaskGrafanaMicroservicesPandasPySparkPythonPyTorchSparkTensorflow

Build machine learning anomaly detection and observability systems for Disney+, Hulu, and ESPN. Develop production models, telemetry pipelines, inference services, and AI-powered operational insights.

Open
The Walt Disney Company

Principal Software Engineer, Video Coding and Streaming

The Walt Disney Company
H1B Visa SponsorFood & BeverageHospitalityTravel
USUnited StatesCACaliforniaNCNorth Carolina
$209,500 – $280,900 / year
On-siteFull-timeLeadEnglish RequiredFull-stack EngineerSoftware Engineer
C++Python

Lead research and development in video coding, processing, and streaming, with a focus on machine learning and AI. Shape platform architecture, contribute to industry standards, and advance technical work across Disney’s global team.

Open