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MANTECH
MANTECH
5001 – 10.000 Zaposleni
Kibernetska varnostObrambaVlada
MANTECH je v ZDA temelječi vladni pogodbenik, ki strankam na področju obrambe, obveščevalne dejavnosti in zvezne vlade zagotavlja tehnološke in inženirske storitve, kibernetsko varnost ter podporo pri izvajanju nalog. Njegovo delo obsega varno informacijsko tehnologijo in varnost informacijskih sistemov, programsko inženirstvo za delovanje računalniških omrežij, sistemsko inženirstvo, logistično načrtovanje, poslovno integracijo in zagotavljanje kakovosti IT. Trenutno zaposlovanje odraža delo široke ekipe, ki podpira operacije na lokaciji in zunaj nje, vključno z delom, povezanim z vojaškimi objekti in drugimi vladnimi okolji.
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Delovna mesta v podjetju

Enterprise Service Desk Support Technician

Provide onsite Tier I and II service desk support for MANTECH, troubleshooting user systems, Active Directory, accounts, tickets, and escalated incidents.

USZdružene države AmerikeFLFloridaNa lokacijiPolni delovni časJuniorDiploma ni potrebnaZahtevani Jezik: angleščinaInženir podpore
ITSMServiceNow

Opis

  • Deliver Tier I and II technical support and resolve issues with enterprise workstations and peripherals.
  • Use remote desktop tools to inspect, configure, and restore user systems.
  • Record, prioritize, track, and document incidents, service requests, and outages in ticketing platforms.
  • Administer user accounts, password resets, domain permissions, and access requests in Active Directory.
  • Work with technical teams, system administrators, and network engineers to resolve escalated incidents.
  • Maintain IT service management documentation, remote resolution knowledge bases, and operational metrics.
  • Recommend and implement improvements to remote support processes and user satisfaction.

Zahteve

  • High school diploma or GED and 5+ years of progressively responsible IT service desk or remote desktop support experience; an associate degree and at least 3 years of relevant experience; or a bachelor's degree in computer science, information technology, or a related field and at least 1 year of relevant experience.
  • Experience providing remote technical support, using remote desktop control applications, and troubleshooting endpoint devices.
  • Background in Active Directory administration, Windows operating systems, software installation, and ticketing platforms such as ServiceNow.
  • IAT Level II certification, such as CompTIA Security+.
  • AZ-104 or MD-102 certification within 3 months of starting.
  • Current, active Top Secret security clearance.
  • Experience supporting U.S. Military Command operations, Joint Operations Centers, or Department of Defense enterprise service desks.
  • Familiarity with secure remote management tools, VPN troubleshooting, and automated patch management deployment.
  • Ability to work with multidisciplinary technical teams in dynamic, fast-paced operational settings.
  • Ability to remain stationary for 50% of the time.
  • Occasional movement within the office to access file cabinets, office machinery, and other equipment.
  • Frequent communication with coworkers, management, and customers, including presentations, with the ability to exchange accurate information.

Ugodnosti

  • Full-time employment.
  • Top Secret security clearance role.
  • Reasonable accommodations are available for applicants with disabilities.

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