EverCommerce dezvoltă produse SaaS integrate pentru companiile bazate pe servicii, reunind instrumente pentru marketing, operațiunile zilnice și interacțiunea cu clienții într-o singură platformă digitală. Fondată în 2016, compania deservește peste 500.000 de afaceri din întreaga lume, în domenii precum serviciile la domiciliu și pe teren, serviciile medicale, fitnessul și starea de bine. Software-ul său sprijină întreprinderile mici și mijlocii în modernizarea interacțiunilor cu clienții, îmbunătățirea eficienței operaționale și construirea unor relații durabile prin aplicații web și mobile.
Customer Success Manager – Utah Remote
Support EverPro home-service businesses as they adopt software, renew subscriptions, and expand their use of the platform. Train customers, assist CRM users, and uncover appropriate upsell opportunities.
Descriere
- Advise customers on their business needs and recommend effective software practices
- Respond to support calls from established customers
- Deliver online and in-person training for customers and their staff
- Achieve or surpass customer renewal and adoption targets
- Build trusting, lasting customer relationships
- Recognize customers who may provide referrals or case studies
- Develop and maintain role- and department-specific best practices
- Work effectively across departmental boundaries
- Deepen expertise in the software and its industry
- Partner with internal teams to improve customer outcomes
- Lead customer adoption, renewals, and opportunities for additional revenue
- Support CRM-managed customers with an emphasis on ongoing service and retention
Cerințe
- Experience delivering technology training in a corporate environment, both in person and online
- Demonstrated ability to manage multiple projects against tight deadlines
- Background in customer service or support
- Strong attention to detail
- Excellent written and verbal communication
- Experience developing projects
- Ability to upsell existing customers
- Bachelor’s degree, or an associate degree with comparable experience
- Ability to collaborate effectively across departments
- Strong prioritization and organizational skills
- Experience implementing software
- Account management experience
- Customer support experience
- Eligibility to work in the United States without sponsorship
- Willingness to work more than 40 hours when needed
- Willingness to travel occasionally
Beneficii
- Flexibility to choose an in-office, remote, or hybrid arrangement within your country of employment
- Ongoing investment in professional development
- Access to comprehensive health and wellness benefits from day one, including an annual wellness stipend
- 401(k) plan with up to a 4% company match and immediate vesting
- Flexible and generous FTO leave
- Employee Stock Purchase Program
- Choice of fully remote work or an in-office or hybrid setup near an office
- Occasional light travel opportunities