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Dennemeyer
Dennemeyer
501 – 1.000 Angajați
ÎntreprindereJuridicSoftware
Dennemeyer este o companie internațională de gestionare a proprietății intelectuale, care oferă servicii organizațiilor ce au nevoie să își protejeze, să își mențină și să își dezvolte activele reprezentate de brevete, mărci comerciale și alte forme de proprietate intelectuală. Fondată în 1962, compania combină expertiza juridică și de consultanță cu software pentru întreprinderi, destinat administrării proprietății intelectuale, analizei portofoliilor, reînnoirilor, combaterii contrafacerii, protecției drepturilor de autor și sprijinului în litigii. Printre platformele sale se numără Octimine, un instrument bazat pe inteligență artificială pentru căutarea și analiza brevetelor. Cu operațiuni desfășurate în peste 20 de birouri, Dennemeyer sprijină aproximativ 8.000 de clienți și gestionează peste trei milioane de drepturi de proprietate intelectuală în întreaga lume.
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Locurile de muncă ale companiei

Customer Success Manager - Hybrid in Luxembourg | Dennemeyer

Manage customer portfolios and satisfaction for Dennemeyer’s intellectual property services business. Drive retention, account development, and effective post-sale delivery.

LULuxemburgHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: germanăLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Serve as a trusted advisor and develop lasting customer relationships.
  • Enhance the customer experience, increase engagement, and contribute to organic account growth.
  • Own customer concerns and coordinate their resolution through to completion.
  • Protect existing revenue and uncover new opportunities alongside business development teams.
  • Anticipate customer needs, share effective practices, and recommend improvements to the customer journey.
  • Deliver post-sale support and facilitate the transition from acquisition to ongoing account management.
  • Monitor industry developments and apply relevant best practices.
  • Establish and oversee a portfolio of client accounts.
  • Guide customers from onboarding through continued service delivery.
  • Expand customer relationships while identifying ways to reduce churn.

Cerințe

  • A degree in business administration, legal studies, or comparable professional experience.
  • Background in customer success, account management, or a similar client-facing position.
  • Experience supporting customers and resolving service issues.
  • Strong written and spoken English communication skills.
  • Strong written and spoken German communication skills.
  • Excellent interpersonal abilities and confidence engaging directly with clients.
  • Strong analytical and problem-solving abilities, with capacity to manage competing priorities.
  • Self-directed, motivated, and focused on achieving goals.
  • Collaborative approach with the ability to work effectively across departments.
  • Relevant experience as a business development manager, sales executive, or in a comparable role is essential.
  • Documented success in sales.
  • Fluency in English.
  • Awareness of market conditions and industry trends.
  • Effective communication and negotiation skills.
  • Experience developing strong client relationships.

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