Dennemeyer patentlar, tovar belgilari va boshqa intellektual mulk aktivlarini himoya qilish, saqlash va rivojlantirishga muhtoj tashkilotlarga xizmat ko‘rsatuvchi xalqaro intellektual mulkni boshqarish kompaniyasidir. 1962-yilda tashkil etilgan kompaniya intellektual mulkni boshqarish, portfelni tahlil qilish, huquqlarni yangilash, qalbakilashtirishga qarshi kurash, mualliflik huquqini himoya qilish va sud jarayonlarini qo‘llab-quvvatlash uchun huquqiy hamda konsalting tajribasini korporativ dasturiy ta’minot bilan birlashtiradi. Uning platformalari qatoriga patentlarni izlash va tahlil qilish uchun sun’iy intellektdan foydalanadigan Octimine vositasi ham kiradi. 20 dan ortiq ofisda faoliyat yuritadigan Dennemeyer qariyb 8 000 ta mijozni qo‘llab-quvvatlaydi va butun dunyo bo‘ylab uch milliondan ortiq intellektual mulk huquqini boshqaradi.
Customer Success Manager - Hybrid in Luxembourg | Dennemeyer
Manage customer portfolios and satisfaction for Dennemeyer’s intellectual property services business. Drive retention, account development, and effective post-sale delivery.
Tavsif
- Serve as a trusted advisor and develop lasting customer relationships.
- Enhance the customer experience, increase engagement, and contribute to organic account growth.
- Own customer concerns and coordinate their resolution through to completion.
- Protect existing revenue and uncover new opportunities alongside business development teams.
- Anticipate customer needs, share effective practices, and recommend improvements to the customer journey.
- Deliver post-sale support and facilitate the transition from acquisition to ongoing account management.
- Monitor industry developments and apply relevant best practices.
- Establish and oversee a portfolio of client accounts.
- Guide customers from onboarding through continued service delivery.
- Expand customer relationships while identifying ways to reduce churn.
Talablar
- A degree in business administration, legal studies, or comparable professional experience.
- Background in customer success, account management, or a similar client-facing position.
- Experience supporting customers and resolving service issues.
- Strong written and spoken English communication skills.
- Strong written and spoken German communication skills.
- Excellent interpersonal abilities and confidence engaging directly with clients.
- Strong analytical and problem-solving abilities, with capacity to manage competing priorities.
- Self-directed, motivated, and focused on achieving goals.
- Collaborative approach with the ability to work effectively across departments.
- Relevant experience as a business development manager, sales executive, or in a comparable role is essential.
- Documented success in sales.
- Fluency in English.
- Awareness of market conditions and industry trends.
- Effective communication and negotiation skills.
- Experience developing strong client relationships.