Dennemeyer
Dennemeyer
Dennemeyer एक अंतरराष्ट्रीय बौद्धिक संपदा प्रबंधन कंपनी है, जो उन संगठनों को सेवाएँ प्रदान करती है जिन्हें अपने पेटेंट, ट्रेडमार्क और अन्य बौद्धिक संपदा परिसंपत्तियों की सुरक्षा, देखरेख और विकास की आवश्यकता होती है। 1962 में स्थापित यह कंपनी बौद्धिक संपदा प्रशासन, पोर्टफोलियो विश्लेषण, नवीनीकरण, जालसाजी-रोध, कॉपीराइट सुरक्षा और मुकदमेबाजी सहायता के लिए कानूनी तथा परामर्श विशेषज्ञता को एंटरप्राइज़ सॉफ़्टवेयर के साथ जोड़ती है। इसके प्लेटफ़ॉर्म में Octimine भी शामिल है, जो पेटेंट खोज और विश्लेषण के लिए कृत्रिम बुद्धिमत्ता पर आधारित उपकरण है। 20 से अधिक कार्यालयों में संचालन के साथ Dennemeyer दुनिया भर में लगभग 8,000 ग्राहकों को सहायता प्रदान करती है और 30 लाख से अधिक बौद्धिक संपदा अधिकारों का प्रबंधन करती है।

Customer Success Manager - Hybrid in Luxembourg | Dennemeyer

Manage customer portfolios and satisfaction for Dennemeyer’s intellectual property services business. Drive retention, account development, and effective post-sale delivery.

विवरण

  • Serve as a trusted advisor and develop lasting customer relationships.
  • Enhance the customer experience, increase engagement, and contribute to organic account growth.
  • Own customer concerns and coordinate their resolution through to completion.
  • Protect existing revenue and uncover new opportunities alongside business development teams.
  • Anticipate customer needs, share effective practices, and recommend improvements to the customer journey.
  • Deliver post-sale support and facilitate the transition from acquisition to ongoing account management.
  • Monitor industry developments and apply relevant best practices.
  • Establish and oversee a portfolio of client accounts.
  • Guide customers from onboarding through continued service delivery.
  • Expand customer relationships while identifying ways to reduce churn.

आवश्यकताएँ

  • A degree in business administration, legal studies, or comparable professional experience.
  • Background in customer success, account management, or a similar client-facing position.
  • Experience supporting customers and resolving service issues.
  • Strong written and spoken English communication skills.
  • Strong written and spoken German communication skills.
  • Excellent interpersonal abilities and confidence engaging directly with clients.
  • Strong analytical and problem-solving abilities, with capacity to manage competing priorities.
  • Self-directed, motivated, and focused on achieving goals.
  • Collaborative approach with the ability to work effectively across departments.
  • Relevant experience as a business development manager, sales executive, or in a comparable role is essential.
  • Documented success in sales.
  • Fluency in English.
  • Awareness of market conditions and industry trends.
  • Effective communication and negotiation skills.
  • Experience developing strong client relationships.

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