LogoFresh Jobs Ahead
Dennemeyer
Dennemeyer
501 – 1,000 Employees
EnterpriseLegalSoftware
Dennemeyer is an international intellectual property management company serving organizations that need to protect, maintain, and develop their patent, trademark, and other IP assets. Founded in 1962, it combines legal and consulting expertise with enterprise software for IP administration, portfolio analysis, renewals, anti-counterfeiting, copyright protection, and litigation support. Its platforms include Octimine, an AI-powered tool for patent search and analysis. With operations spanning more than 20 offices, Dennemeyer supports around 8,000 clients and manages more than three million IP rights worldwide.
LinkedIn
Company Jobs

Customer Success Manager - Hybrid in Luxembourg | Dennemeyer

Manage customer portfolios and satisfaction for Dennemeyer’s intellectual property services business. Drive retention, account development, and effective post-sale delivery.

LULuxembourgHybridFull-timeMiddleSeniorGerman RequiredEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Serve as a trusted advisor and develop lasting customer relationships.
  • Enhance the customer experience, increase engagement, and contribute to organic account growth.
  • Own customer concerns and coordinate their resolution through to completion.
  • Protect existing revenue and uncover new opportunities alongside business development teams.
  • Anticipate customer needs, share effective practices, and recommend improvements to the customer journey.
  • Deliver post-sale support and facilitate the transition from acquisition to ongoing account management.
  • Monitor industry developments and apply relevant best practices.
  • Establish and oversee a portfolio of client accounts.
  • Guide customers from onboarding through continued service delivery.
  • Expand customer relationships while identifying ways to reduce churn.

Requirements

  • A degree in business administration, legal studies, or comparable professional experience.
  • Background in customer success, account management, or a similar client-facing position.
  • Experience supporting customers and resolving service issues.
  • Strong written and spoken English communication skills.
  • Strong written and spoken German communication skills.
  • Excellent interpersonal abilities and confidence engaging directly with clients.
  • Strong analytical and problem-solving abilities, with capacity to manage competing priorities.
  • Self-directed, motivated, and focused on achieving goals.
  • Collaborative approach with the ability to work effectively across departments.
  • Relevant experience as a business development manager, sales executive, or in a comparable role is essential.
  • Documented success in sales.
  • Fluency in English.
  • Awareness of market conditions and industry trends.
  • Effective communication and negotiation skills.
  • Experience developing strong client relationships.

Related Jobs