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Flai
Flai
11 – 50 Angajați
ConsultanțăInteligență artificialăLogistică
Flai dezvoltă software de inteligență artificială pentru clasificarea și procesarea seturilor mari de date LiDAR și a datelor de tip nor de puncte. Platforma sa combină clasificatoare preantrenate și personalizate cu un set modular de instrumente care include peste 40 de procesoare, ajutând utilizatorii să creeze rezultate raster și vectoriale din date obținute prin scanări aeriene, UAV și mobile. Un vizualizator 3D online permite analiza vizuală, iar opțiunile de implementare SaaS și de găzduire proprie se potrivesc fluxurilor de lucru din silvicultură, inspecția liniilor electrice, minerit și cartografierea suprafețelor extinse. Echipa Flai se concentrează pe reducerea procesării manuale, astfel încât echipele de topografie și geospațiale să poată transforma datele LiDAR nestructurate în informații utile.
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Locurile de muncă ale companiei

Customer Success Manager - Florida Remote

Lead customer onboarding, adoption, retention, and expansion for Flai’s AI communications platform serving car dealerships across Florida.

USStatele Unite ale AmericiiFLFlorida
85.000 $ – 135.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage customer onboarding and rollout from kickoff through go-live for individual dealerships and dealership groups
  • Coordinate implementation timelines, integrations, training, and launch-day execution
  • Increase product adoption and track outcomes such as missed-call capture, appointment set rate, response time, show rate, and retention
  • Build relationships with dealership leaders, including GMs, GSMs, Fixed Ops Directors, Service Managers, and BDC Managers
  • Lead weekly check-ins, launch reviews, and quarterly business reviews
  • Maintain ownership of customer metrics, commitments, and next steps
  • Triage escalations and partner with product and engineering teams to resolve issues
  • Deliver and continuously improve onboarding, training, renewal, and support processes
  • Drive retention and growth through multi-rooftop rollouts, new use cases, and increased customer volume
  • Turn dealership feedback into product insights, identify recurring patterns, and contribute to future product direction

Cerințe

  • Must be based in Florida
  • Able to travel regularly to customer dealerships throughout Florida
  • Experience managing a book of business and improving adoption and retention in a fast-paced environment
  • Customer-facing experience at an early-stage B2B SaaS company
  • Clear, confident, and organized communication with dealership customers
  • Strong facilitation, team-training, and written follow-up skills
  • Consistent CRM management, including accurate notes, tasks, and account plans
  • Able to follow processes carefully and manage accounts with strong operational discipline
  • Skilled at building authentic customer relationships and prioritizing customer outcomes
  • High ownership and persistent follow-through
  • Willing to work at an early-stage company with evolving processes
  • Experience with dealership technology ecosystems, including DMS/CRM systems, schedulers, call tracking, and BDC workflows is a plus
  • Experience scaling onboarding for multi-rooftop dealership groups is a plus
  • Comfort coordinating light technical work involving integrations, data mapping, and troubleshooting is a plus
  • Experience leading QBRs connected to dealership KPIs such as RO count, appointments, CSI, and retention is a plus

Beneficii

  • Equity
  • Medical, dental, and vision coverage
  • Flexible paid time off
  • A small, high-trust, fast-moving team focused on building a real product together

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