Flai
Flai
Flai katta hajmdagi LiDAR va nuqtalar buluti ma’lumotlar to‘plamlarini tasniflash va qayta ishlash uchun sun’iy intellekt dasturiy ta’minotini ishlab chiqadi. Uning platformasi oldindan o‘qitilgan va maxsus tasniflagichlarni 40 dan ortiq protsessorga ega modulli vositalar to‘plami bilan birlashtirib, foydalanuvchilarga havo, uchuvchisiz parvoz qurilmalari va mobil geodezik o‘lchov ma’lumotlaridan rastr hamda vektor natijalarini yaratishga yordam beradi. Onlayn 3D ko‘ruv vositasi vizual tahlilni qo‘llab-quvvatlaydi, SaaS va o‘z serverida joylashtirish imkoniyatlari esa o‘rmon xo‘jaligi, elektr uzatish liniyalarini tekshirish, konchilik va katta hududlarni xaritalashdagi ish jarayonlariga mos keladi. Flai jamoasi qo‘lda bajariladigan qayta ishlashni kamaytirib, geodeziya va geofazoviy jamoalarga tuzilmagan LiDAR ma’lumotlarini foydali tushunchalarga aylantirishga yordam berishga e’tibor qaratadi.

Customer Success Manager - Florida Remote

Lead customer onboarding, adoption, retention, and expansion for Flai’s AI communications platform serving car dealerships across Florida.

Tavsif

  • Manage customer onboarding and rollout from kickoff through go-live for individual dealerships and dealership groups
  • Coordinate implementation timelines, integrations, training, and launch-day execution
  • Increase product adoption and track outcomes such as missed-call capture, appointment set rate, response time, show rate, and retention
  • Build relationships with dealership leaders, including GMs, GSMs, Fixed Ops Directors, Service Managers, and BDC Managers
  • Lead weekly check-ins, launch reviews, and quarterly business reviews
  • Maintain ownership of customer metrics, commitments, and next steps
  • Triage escalations and partner with product and engineering teams to resolve issues
  • Deliver and continuously improve onboarding, training, renewal, and support processes
  • Drive retention and growth through multi-rooftop rollouts, new use cases, and increased customer volume
  • Turn dealership feedback into product insights, identify recurring patterns, and contribute to future product direction

Talablar

  • Must be based in Florida
  • Able to travel regularly to customer dealerships throughout Florida
  • Experience managing a book of business and improving adoption and retention in a fast-paced environment
  • Customer-facing experience at an early-stage B2B SaaS company
  • Clear, confident, and organized communication with dealership customers
  • Strong facilitation, team-training, and written follow-up skills
  • Consistent CRM management, including accurate notes, tasks, and account plans
  • Able to follow processes carefully and manage accounts with strong operational discipline
  • Skilled at building authentic customer relationships and prioritizing customer outcomes
  • High ownership and persistent follow-through
  • Willing to work at an early-stage company with evolving processes
  • Experience with dealership technology ecosystems, including DMS/CRM systems, schedulers, call tracking, and BDC workflows is a plus
  • Experience scaling onboarding for multi-rooftop dealership groups is a plus
  • Comfort coordinating light technical work involving integrations, data mapping, and troubleshooting is a plus
  • Experience leading QBRs connected to dealership KPIs such as RO count, appointments, CSI, and retention is a plus

Imtiyozlar

  • Equity
  • Medical, dental, and vision coverage
  • Flexible paid time off
  • A small, high-trust, fast-moving team focused on building a real product together

O‘xshash ish o‘rinlari

Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Ochish