Flai
Flai
Flai बड़े LiDAR और पॉइंट-क्लाउड डेटासेट को वर्गीकृत और संसाधित करने वाला AI सॉफ़्टवेयर विकसित करता है। इसका प्लेटफ़ॉर्म प्री-ट्रेंड और कस्टम क्लासिफ़ायर को 40 से अधिक प्रोसेसर वाले मॉड्यूलर टूलकिट के साथ जोड़ता है, जिससे उपयोगकर्ता हवाई, UAV और मोबाइल सर्वेक्षण डेटा से रास्टर और वेक्टर आउटपुट तैयार कर सकते हैं। एक ऑनलाइन 3D व्यूअर दृश्य विश्लेषण में सहायता करता है, जबकि SaaS और सेल्फ-होस्टेड परिनियोजन विकल्प वानिकी, बिजली लाइन निरीक्षण, खनन और बड़े क्षेत्र के मानचित्रण जैसे कार्यप्रवाहों के लिए उपयुक्त हैं। Flai की टीम मैन्युअल प्रोसेसिंग कम करने पर ध्यान देती है, ताकि सर्वेक्षण और भू-स्थानिक टीमें असंरचित LiDAR डेटा को उपयोगी अंतर्दृष्टियों में बदल सकें।

Customer Success Manager - Florida Remote

Lead customer onboarding, adoption, retention, and expansion for Flai’s AI communications platform serving car dealerships across Florida.

विवरण

  • Manage customer onboarding and rollout from kickoff through go-live for individual dealerships and dealership groups
  • Coordinate implementation timelines, integrations, training, and launch-day execution
  • Increase product adoption and track outcomes such as missed-call capture, appointment set rate, response time, show rate, and retention
  • Build relationships with dealership leaders, including GMs, GSMs, Fixed Ops Directors, Service Managers, and BDC Managers
  • Lead weekly check-ins, launch reviews, and quarterly business reviews
  • Maintain ownership of customer metrics, commitments, and next steps
  • Triage escalations and partner with product and engineering teams to resolve issues
  • Deliver and continuously improve onboarding, training, renewal, and support processes
  • Drive retention and growth through multi-rooftop rollouts, new use cases, and increased customer volume
  • Turn dealership feedback into product insights, identify recurring patterns, and contribute to future product direction

आवश्यकताएँ

  • Must be based in Florida
  • Able to travel regularly to customer dealerships throughout Florida
  • Experience managing a book of business and improving adoption and retention in a fast-paced environment
  • Customer-facing experience at an early-stage B2B SaaS company
  • Clear, confident, and organized communication with dealership customers
  • Strong facilitation, team-training, and written follow-up skills
  • Consistent CRM management, including accurate notes, tasks, and account plans
  • Able to follow processes carefully and manage accounts with strong operational discipline
  • Skilled at building authentic customer relationships and prioritizing customer outcomes
  • High ownership and persistent follow-through
  • Willing to work at an early-stage company with evolving processes
  • Experience with dealership technology ecosystems, including DMS/CRM systems, schedulers, call tracking, and BDC workflows is a plus
  • Experience scaling onboarding for multi-rooftop dealership groups is a plus
  • Comfort coordinating light technical work involving integrations, data mapping, and troubleshooting is a plus
  • Experience leading QBRs connected to dealership KPIs such as RO count, appointments, CSI, and retention is a plus

लाभ

  • Equity
  • Medical, dental, and vision coverage
  • Flexible paid time off
  • A small, high-trust, fast-moving team focused on building a real product together

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