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Masco Corporation
Masco Corporation
Sponsor pentru viza H1BComerț cu amănuntulConstrucțiiIndustria prelucrătoare
Masco Corporation proiectează, produce și distribuie produse de marcă pentru îmbunătățirea locuinței și produse pentru construcții, destinate consumatorilor și pieței construcțiilor din întreaga lume. Portofoliul său răspunde unei game variate de medii de locuire și viață, iar operațiunile companiei pun accent pe conduită etică, îmbunătățire continuă, sustenabilitate și responsabilitate socială. Cu o forță de muncă internațională numeroasă, Masco recrutează pentru funcțiile necesare dezvoltării, producerii și lansării pe piață a produselor sale.
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Locurile de muncă ale companiei

Customer Service Representative II - Santa Ana, CA

Support Delta Faucet customers by researching luxury plumbing products and providing technical assistance. Resolve inquiries through phone, email, chat, and Salesforce Service Cloud.

USStatele Unite ale AmericiiCACalifornia
20 $ – 23 $ / oră
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți
Cloud

Descriere

  • Research and resolve luxury product inquiries from trade customers, sales agencies, and homeowners
  • Deliver responsive service through phone, email, and chat
  • Document customer interactions accurately in Salesforce Service Cloud
  • Apply company policies and procedures, including warranty guidelines
  • Provide luxury-level technical support to business partners and end users
  • Communicate professionally with internal and external customers
  • Handle calls and emails requiring general or technical product research
  • Collaborate with technical support, product, engineering, and sales teams on complex issues
  • Monitor communication channels and complete accurate follow-up
  • Ask targeted questions to clarify customer needs
  • Anticipate customer needs and work toward resolving issues in one interaction
  • Handle dissatisfied customers with care and professionalism
  • Participate in cross-functional meetings as required
  • Complete other assigned tasks and projects

Cerințe

  • High school diploma or equivalent experience is required
  • At least 3 to 5 years of customer service experience, or an equivalent combination of education and practical knowledge
  • Previous experience with plumbing products is required
  • Expertise with Delta product lines is preferred
  • Proficiency with SAP, Salesforce, and Microsoft Office
  • Experience with the Genesys phone system is a plus
  • Ability to provide technical support to business partners and end users
  • Ability to research product questions and resolve complex customer issues
  • Ability to manage multiple responsibilities and make business decisions with limited supervision

Beneficii

  • Comprehensive benefits plans
  • Retirement and savings programs
  • Tuition reimbursement
  • Employee incentive programs
  • Resources supporting mental, physical, and financial wellbeing
  • Access to LinkedIn Learning
  • Opportunities to contribute to cross-company projects
  • Four employee-led and self-directed Business Resource Groups
  • One paid volunteer day each year
  • Flexible work-life balance
  • A culture centered on equality, diversity, and inclusion

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