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HireHawk
HireHawk
11 – 50 Angajați
ConsultanțăLogisticăMarketing
HireHawk este un serviciu de recrutare care ajută companiile să își construiască echipe globale verificate în domeniile consultanței, logisticii și marketingului. Asistența sa completă pentru recrutare include planificarea forței de muncă, identificarea și evaluarea candidaților, angajarea, administrarea salariilor și conformitatea. Compania pune, de asemenea, accent pe o experiență simplificată pentru candidați, prin identificare rapidă și evaluare specifică rolului, sprijinind organizațiile pe măsură ce își dezvoltă echipele distribuite.
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Locurile de muncă ale companiei

Customer Service Representative, B2B Logistics (Remote in Mexico)

Remote customer operations role supporting a New York-based logistics business in Mexico. Manage sales orders, pricing, costs, customer data, and inquiries by email and phone as you build product and process expertise.

MXMexic
1.300 $ – 1.400 $ / lună
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți
ERP

Descriere

  • Accurately enter and review sales orders, confirming customer, product, pricing, and order details are complete before processing.
  • Compare customer pricing with price sheets, product costs, freight charges, warehouse costs, and other relevant data.
  • Detect pricing, cost, margin, and order discrepancies before they cause operational or customer issues.
  • Use percentages, costs, margins, multiplication, and division to perform basic business calculations and confirm order accuracy.
  • Investigate information that appears incorrect or inconsistent instead of processing it without verification.
  • Escalate discrepancies and communicate proactively with the relevant team members to resolve them.
  • Process substantial volumes of order and operational data efficiently while maintaining a high level of accuracy.
  • Respond professionally to customer inquiries by email while developing knowledge of the business.
  • Take occasional inbound and outbound customer calls after learning the company’s products and processes.
  • Learn the company’s logistics, order management, pricing, and operational workflows well enough to identify issues.

Cerințe

  • Prior experience in customer service, customer-facing work, or operational support.
  • Advanced English proficiency in speaking, writing, and reading.
  • Strong numerical ability and confidence with percentages, costs, margins, multiplication, division, and basic business calculations.
  • Exceptional accuracy and attention to detail when comparing orders, prices, costs, spreadsheets, and other business data.
  • Ability to identify unusual or inaccurate figures and investigate them before proceeding.
  • Professional written communication skills and confidence asking questions or raising concerns when information is unclear.
  • Experience in accounting, banking, finance, order processing, or another numbers- and data-intensive environment is preferred.
  • Experience entering or reviewing high volumes of sales orders or transaction records is preferred.
  • Exposure to logistics, warehousing, freight, or supply chain operations is preferred.
  • Experience with spreadsheets, order management platforms, ERP systems, or comparable business software is preferred.
  • Experience communicating with U.S.-based customers or teams is preferred.

Beneficii

  • Structured onboarding and ongoing support for remote professionals.

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