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HireHawk
HireHawk
11 – 50 Employees
ConsultingLogisticsMarketing
HireHawk is a recruitment service that helps companies build vetted global teams across consulting, logistics, and marketing. Its end-to-end hiring support covers workforce planning, candidate sourcing and screening, hiring, payroll administration, and compliance. The company also emphasizes a streamlined candidate experience through rapid sourcing and role-specific vetting, supporting organizations as they grow their distributed teams.
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Customer Service Representative, B2B Logistics (Remote in Mexico)

Remote customer operations role supporting a New York-based logistics business in Mexico. Manage sales orders, pricing, costs, customer data, and inquiries by email and phone as you build product and process expertise.

MXMexico
$1,300 – $1,400 / month
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support
ERP

Description

  • Accurately enter and review sales orders, confirming customer, product, pricing, and order details are complete before processing.
  • Compare customer pricing with price sheets, product costs, freight charges, warehouse costs, and other relevant data.
  • Detect pricing, cost, margin, and order discrepancies before they cause operational or customer issues.
  • Use percentages, costs, margins, multiplication, and division to perform basic business calculations and confirm order accuracy.
  • Investigate information that appears incorrect or inconsistent instead of processing it without verification.
  • Escalate discrepancies and communicate proactively with the relevant team members to resolve them.
  • Process substantial volumes of order and operational data efficiently while maintaining a high level of accuracy.
  • Respond professionally to customer inquiries by email while developing knowledge of the business.
  • Take occasional inbound and outbound customer calls after learning the company’s products and processes.
  • Learn the company’s logistics, order management, pricing, and operational workflows well enough to identify issues.

Requirements

  • Prior experience in customer service, customer-facing work, or operational support.
  • Advanced English proficiency in speaking, writing, and reading.
  • Strong numerical ability and confidence with percentages, costs, margins, multiplication, division, and basic business calculations.
  • Exceptional accuracy and attention to detail when comparing orders, prices, costs, spreadsheets, and other business data.
  • Ability to identify unusual or inaccurate figures and investigate them before proceeding.
  • Professional written communication skills and confidence asking questions or raising concerns when information is unclear.
  • Experience in accounting, banking, finance, order processing, or another numbers- and data-intensive environment is preferred.
  • Experience entering or reviewing high volumes of sales orders or transaction records is preferred.
  • Exposure to logistics, warehousing, freight, or supply chain operations is preferred.
  • Experience with spreadsheets, order management platforms, ERP systems, or comparable business software is preferred.
  • Experience communicating with U.S.-based customers or teams is preferred.

Benefits

  • Structured onboarding and ongoing support for remote professionals.

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