Puig este o companie globală de produse de înfrumusețare, deținută de o familie, care activează în domeniile parfumeriei, modei, machiajului și îngrijirii pielii. Fondată în 1914, compania combină spiritul antreprenorial, exprimarea creativă și inovația pentru a construi branduri premium care susțin starea de bine, încrederea și exprimarea de sine. Portofoliul său include Rabanne, Carolina Herrera, Charlotte Tilbury și Jean Paul Gaultier, alături de branduri de frumusețe deținute sub licență. Puig distribuie produse în peste 150 de țări și integrează considerente de mediu, sociale și de guvernanță în abordarea sa privind dezvoltarea durabilă. Compania a raportat venituri nete de 4.304 milioane de euro în 2023.
Customer Service Manager - Rio de Janeiro, Brazil (Hybrid)
Lead Puig’s Customer Service function in Rio de Janeiro, overseeing team development, service performance, stakeholder collaboration, and operational improvement. Partner with commercial, logistics, marketing, supply, and finance teams to strengthen customer satisfaction and business results.
Descriere
- Lead and develop the Customer Service team
- Track service-level and financial performance, ensuring follow-through on action plans
- Maintain compliance with internal processes, corporate controls, policies, and governance standards
- Serve as a strategic partner to customers and Commercial, Marketing, Logistics, Finance, and Supply teams
- Drive efficiency initiatives that remove non-value-adding work and simplify or automate processes
- Promote continuous improvement and encourage constructive challenge of existing practices
- Lead analyses, projects, and initiatives focused on customer satisfaction and operational productivity
- Manage risks, complaints, and improvement opportunities while tracking financial, operational, and reputational effects
- Oversee the performance of external customer service providers and legal advisers when required
- Coordinate with Headquarters on expectations, performance metrics, and corrective and preventive actions
Cerințe
- Background in Customer Service, Supply Chain, Order Management, or a related function
- Proven experience managing and developing teams
- Analytical, results-focused approach
- Ability to build relationships, influence decisions, and coordinate stakeholders
- Strong planning and organizational capabilities
- Resilient, adaptable, and risk-aware, with a strong sense of urgency
- Bachelor’s degree required; postgraduate qualification or MBA preferred
- Advanced English proficiency
- Spanish language skills are an advantage
- Advanced Excel proficiency
Beneficii
- Health and dental coverage that can be extended to dependents
- Meal or food allowance
- Private pension plan
- Life insurance
- Childcare or nanny allowance
- Wellhub (Gympass) or TotalPass access
- Hybrid working arrangement
- Paid birthday day off
- Employee discounts on products
- SESC partnership benefits