Puig एक परिवार-स्वामित्व वाली वैश्विक सौंदर्य कंपनी है, जो सुगंध, फैशन, मेकअप और त्वचा-देखभाल के क्षेत्र में काम करती है। 1914 में स्थापित यह कंपनी प्रीमियम ब्रांड बनाने के लिए उद्यमशील सोच, रचनात्मक कहानी कहने और नवाचार को जोड़ती है, जो कल्याण, आत्मविश्वास और आत्म-अभिव्यक्ति को बढ़ावा देते हैं। इसके पोर्टफोलियो में Rabanne, Carolina Herrera, Charlotte Tilbury और Jean Paul Gaultier के साथ-साथ लाइसेंस प्राप्त सौंदर्य ब्रांड भी शामिल हैं। Puig 150 से अधिक देशों में उत्पाद वितरित करती है और सतत विकास के अपने दृष्टिकोण में पर्यावरणीय, सामाजिक और शासन संबंधी विचारों को शामिल करती है। कंपनी ने 2023 में €4,304 मिलियन का शुद्ध राजस्व दर्ज किया।
Customer Service Manager - Rio de Janeiro, Brazil (Hybrid)
Lead Puig’s Customer Service function in Rio de Janeiro, overseeing team development, service performance, stakeholder collaboration, and operational improvement. Partner with commercial, logistics, marketing, supply, and finance teams to strengthen customer satisfaction and business results.
विवरण
- Lead and develop the Customer Service team
- Track service-level and financial performance, ensuring follow-through on action plans
- Maintain compliance with internal processes, corporate controls, policies, and governance standards
- Serve as a strategic partner to customers and Commercial, Marketing, Logistics, Finance, and Supply teams
- Drive efficiency initiatives that remove non-value-adding work and simplify or automate processes
- Promote continuous improvement and encourage constructive challenge of existing practices
- Lead analyses, projects, and initiatives focused on customer satisfaction and operational productivity
- Manage risks, complaints, and improvement opportunities while tracking financial, operational, and reputational effects
- Oversee the performance of external customer service providers and legal advisers when required
- Coordinate with Headquarters on expectations, performance metrics, and corrective and preventive actions
आवश्यकताएँ
- Background in Customer Service, Supply Chain, Order Management, or a related function
- Proven experience managing and developing teams
- Analytical, results-focused approach
- Ability to build relationships, influence decisions, and coordinate stakeholders
- Strong planning and organizational capabilities
- Resilient, adaptable, and risk-aware, with a strong sense of urgency
- Bachelor’s degree required; postgraduate qualification or MBA preferred
- Advanced English proficiency
- Spanish language skills are an advantage
- Advanced Excel proficiency
लाभ
- Health and dental coverage that can be extended to dependents
- Meal or food allowance
- Private pension plan
- Life insurance
- Childcare or nanny allowance
- Wellhub (Gympass) or TotalPass access
- Hybrid working arrangement
- Paid birthday day off
- Employee discounts on products
- SESC partnership benefits