Puig is a family-owned global beauty company working across fragrance, fashion, makeup, and skincare. Founded in 1914, it combines entrepreneurial thinking, creative storytelling, and innovation to build premium brands that support wellness, confidence, and self-expression. Its portfolio includes Rabanne, Carolina Herrera, Charlotte Tilbury, and Jean Paul Gaultier, alongside licensed beauty brands. Puig distributes products in more than 150 countries and incorporates environmental, social, and governance considerations into its approach to sustainable development. The company reported net revenues of €4,304 million in 2023.
Customer Service Manager - Rio de Janeiro, Brazil (Hybrid)
Lead Puig’s Customer Service function in Rio de Janeiro, overseeing team development, service performance, stakeholder collaboration, and operational improvement. Partner with commercial, logistics, marketing, supply, and finance teams to strengthen customer satisfaction and business results.
Description
- Lead and develop the Customer Service team
- Track service-level and financial performance, ensuring follow-through on action plans
- Maintain compliance with internal processes, corporate controls, policies, and governance standards
- Serve as a strategic partner to customers and Commercial, Marketing, Logistics, Finance, and Supply teams
- Drive efficiency initiatives that remove non-value-adding work and simplify or automate processes
- Promote continuous improvement and encourage constructive challenge of existing practices
- Lead analyses, projects, and initiatives focused on customer satisfaction and operational productivity
- Manage risks, complaints, and improvement opportunities while tracking financial, operational, and reputational effects
- Oversee the performance of external customer service providers and legal advisers when required
- Coordinate with Headquarters on expectations, performance metrics, and corrective and preventive actions
Requirements
- Background in Customer Service, Supply Chain, Order Management, or a related function
- Proven experience managing and developing teams
- Analytical, results-focused approach
- Ability to build relationships, influence decisions, and coordinate stakeholders
- Strong planning and organizational capabilities
- Resilient, adaptable, and risk-aware, with a strong sense of urgency
- Bachelor’s degree required; postgraduate qualification or MBA preferred
- Advanced English proficiency
- Spanish language skills are an advantage
- Advanced Excel proficiency
Benefits
- Health and dental coverage that can be extended to dependents
- Meal or food allowance
- Private pension plan
- Life insurance
- Childcare or nanny allowance
- Wellhub (Gympass) or TotalPass access
- Hybrid working arrangement
- Paid birthday day off
- Employee discounts on products
- SESC partnership benefits