Allegion dezvoltă produse și soluții de securitate axate pe uși și spațiile din jurul acestora. Portofoliul său include încuietori mecanice, sisteme electronice de control al accesului și tehnologii biometrice, combinând hardware consacrat cu inovații conectate pentru a ajuta organizațiile să gestioneze accesul și să protejeze oamenii și bunurile. Prin activitatea sa în domeniile producției, securității și echipamentelor hardware, Allegion reunește echipe concentrate pe transformarea securității de zi cu zi într-una mai practică, integrată și fiabilă.
Customer Experience Specialist | Allegion | Hybrid, United States
Customer Experience Specialist supporting Allegion customers with product, order, and warranty inquiries. Resolve requests through phone, email, online portal, CRM, and ERP systems.
Descriere
- Report to the Contact Management Supervisor
- Handle customer service interactions by phone, email, and through Allegion’s online portal
- Resolve incoming customer requests accurately and efficiently
- Build product knowledge to understand customer needs and expectations
- Manage order status, expediting, tracking, modifications, document reprints, returns, replacement orders, account credits and debits, pricing, availability, and product inquiries
- Serve as the customer liaison for cross-functional teams
- Troubleshoot return and warranty claims, escalating issues when needed
- Use CRM systems to record service requests and maintain data integrity
- Operate and manage relevant ERP business systems
- Monitor customer service requests and follow up each day
- Meet assigned service-level agreements
- Complete training on changes to products, policies, guidelines, and procedures
Cerințe
- At least six months of customer service experience in a fast-paced, collaborative team environment
- High school diploma or GED
- Strong written and verbal communication skills
- Working knowledge of PC-based software, including Microsoft Office applications such as Outlook, Word, and Excel, plus basic web applications
- Ability to multitask, prioritize responsibilities, and manage time effectively
- Legal authorization to work in the United States
- Residence within one hour of the Carmel and Indianapolis facility for training
- Spanish bilingual skills are a plus
Beneficii
- Flexible remote work arrangement with occasional on-site visits as needed
- Investment in professional development
- Generous paid time off
- Health, dental, and vision insurance
- 401(k) plan with a 6% company match and no vesting period
- Health Savings Accounts
- Flexible Spending Accounts for healthcare and dependent daycare expenses
- Allegion-paid short-term and long-term disability insurance
- Term life insurance with the option to purchase supplemental coverage
- Tuition reimbursement
- Voluntary wellness program with monetary rewards
- Employee discounts through Perks at Work
- Community involvement and opportunities to give back
- CliftonStrengths assessment and coaching
- Work-life balance
- Training activities and support