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Allegion
Allegion
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Allegion izstrādā drošības produktus un risinājumus, kas paredzēti durvīm un telpām ap tām. Uzņēmuma piedāvājumā ietilpst mehāniskās slēdzenes, elektroniskās piekļuves sistēmas un biometriskās tehnoloģijas, apvienojot pārbaudītu aparatūru ar savienotiem jauninājumiem, lai palīdzētu organizācijām pārvaldīt piekļuvi un aizsargāt cilvēkus un īpašumu. Darbojoties ražošanas, drošības un aparatūras jomā, Allegion apvieno komandas, kas ikdienas drošību padara praktiskāku, integrētāku un uzticamāku.
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Vakances uzņēmumā

Customer Experience Specialist | Allegion | Hybrid, United States

Customer Experience Specialist supporting Allegion customers with product, order, and warranty inquiries. Resolve requests through phone, email, online portal, CRM, and ERP systems.

USAmerikas Savienotās ValstisHibrīdiPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuKlientu atbalsts
ERP

Apraksts

  • Report to the Contact Management Supervisor
  • Handle customer service interactions by phone, email, and through Allegion’s online portal
  • Resolve incoming customer requests accurately and efficiently
  • Build product knowledge to understand customer needs and expectations
  • Manage order status, expediting, tracking, modifications, document reprints, returns, replacement orders, account credits and debits, pricing, availability, and product inquiries
  • Serve as the customer liaison for cross-functional teams
  • Troubleshoot return and warranty claims, escalating issues when needed
  • Use CRM systems to record service requests and maintain data integrity
  • Operate and manage relevant ERP business systems
  • Monitor customer service requests and follow up each day
  • Meet assigned service-level agreements
  • Complete training on changes to products, policies, guidelines, and procedures

Prasības

  • At least six months of customer service experience in a fast-paced, collaborative team environment
  • High school diploma or GED
  • Strong written and verbal communication skills
  • Working knowledge of PC-based software, including Microsoft Office applications such as Outlook, Word, and Excel, plus basic web applications
  • Ability to multitask, prioritize responsibilities, and manage time effectively
  • Legal authorization to work in the United States
  • Residence within one hour of the Carmel and Indianapolis facility for training
  • Spanish bilingual skills are a plus

Priekšrocības

  • Flexible remote work arrangement with occasional on-site visits as needed
  • Investment in professional development
  • Generous paid time off
  • Health, dental, and vision insurance
  • 401(k) plan with a 6% company match and no vesting period
  • Health Savings Accounts
  • Flexible Spending Accounts for healthcare and dependent daycare expenses
  • Allegion-paid short-term and long-term disability insurance
  • Term life insurance with the option to purchase supplemental coverage
  • Tuition reimbursement
  • Voluntary wellness program with monetary rewards
  • Employee discounts through Perks at Work
  • Community involvement and opportunities to give back
  • CliftonStrengths assessment and coaching
  • Work-life balance
  • Training activities and support

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