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Ingram Micro
Ingram Micro
Sponsor pentru viza H1BConsultanțăLogisticăMarketing
Ingram Micro activează la intersecția dintre distribuția de tehnologie, logistică, consultanță și marketing, ajutând companiile să achiziționeze, să implementeze și să gestioneze tehnologia la scară largă. Serviciile sale includ soluții cloud, operațiuni ale lanțului de aprovizionare și gestionarea ciclului de viață al tehnologiei, susținute de platforma Ingram Micro Xvantage. Xvantage folosește inteligența artificială și învățarea automată pentru a oferi informații bazate pe date, a automatiza procesele și a sprijini transformarea digitală în operațiunile tehnologice B2B. Ingram Micro deservește peste 161.000 de clienți și colaborează cu peste 1.500 de furnizori, integrând totodată sustenabilitatea în abordarea sa privind serviciile de tehnologie și lanțul de aprovizionare.
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Locurile de muncă ale companiei

Customer Experience Representative – Buffalo, NY (Onsite)

Serve as a customer support contact for Ingram Micro’s B2B technology distribution operations, assisting with orders, shipments, returns, and account questions. Investigate issues and coordinate resolutions with sales, operations, billing, technical support, and other internal teams.

USStatele Unite ale AmericiiAZArizonaNYNew YorkSCCarolina de Sud
49.500 $ – 79.200 $ / an
La sediuNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți
ERP

Descriere

  • Act as the initial contact for customer questions through phone, email, and internal support channels.
  • Deliver timely, professional assistance with orders, shipments, returns, and general account inquiries.
  • Monitor and investigate order progress, delivery information, and shipment problems.
  • Direct customers to the appropriate teams, including sales, technical support, billing, and other internal departments.
  • Create and update accurate customer records and transaction information in company systems.
  • Use internal databases and tools to investigate customer questions and identify solutions.
  • Record customer contacts, issues, and recurring trends to help improve processes.
  • Partner with sales, operations, and support teams to provide a strong customer experience.
  • Perform administrative and operational duties as needed to support team goals.

Cerințe

  • Demonstrated strength in customer service and communication.
  • Ability to handle competing priorities in a fast-paced setting.
  • Strong problem-solving and organizational skills.
  • Careful attention to detail and accuracy.
  • Proficiency with computer systems, databases, and Microsoft Office applications.
  • Ability to work independently while contributing effectively to a team.
  • Positive, customer-focused approach.
  • Bachelor’s degree or an equivalent combination of education and experience.
  • 0–2 years of experience in customer service, customer experience, order management, inside sales, account support, or a related field.
  • Experience supporting business-to-business customers is advantageous.
  • Familiarity with CRM, ERP, or order management systems is preferred.
  • Ability to pass a drug test.
  • Ability to successfully complete a pre-employment, post-offer background check.

Beneficii

  • Career growth potential with a global technology and supply chain solutions leader.
  • Collaborative and supportive team setting.
  • Opportunity to work with Public Sector customers and technology solutions.
  • Continued learning and professional development opportunities.
  • Competitive compensation and benefits package.
  • Merit-based pay increases.
  • Annual bonus or sales incentive opportunities.
  • Long-term incentive opportunities.
  • Healthcare coverage.
  • Paid time off.
  • Parental leave.
  • 401(k) plan with company match.
  • Short- and long-term disability coverage.
  • Basic life insurance.
  • Wellbeing benefits.

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