Ingram Micro
Ingram Micro
Ingram Micro प्रौद्योगिकी वितरण, लॉजिस्टिक्स, परामर्श और विपणन के संगम पर काम करती है तथा व्यवसायों को बड़े पैमाने पर प्रौद्योगिकी प्राप्त करने, लागू करने और प्रबंधित करने में सहायता देती है। इसकी सेवाओं में क्लाउड समाधान, आपूर्ति शृंखला संचालन और प्रौद्योगिकी जीवनचक्र प्रबंधन शामिल हैं, जिन्हें Ingram Micro Xvantage प्लेटफ़ॉर्म का समर्थन प्राप्त है। Xvantage कृत्रिम बुद्धिमत्ता और मशीन लर्निंग का उपयोग करके डेटा संबंधी अंतर्दृष्टि प्रदान करता है, प्रक्रियाओं को स्वचालित बनाता है और B2B प्रौद्योगिकी संचालन में डिजिटल रूपांतरण को सक्षम करता है। Ingram Micro 161,000 से अधिक ग्राहकों को सेवाएँ देती है और 1,500 से अधिक विक्रेताओं के साथ काम करती है। कंपनी प्रौद्योगिकी और आपूर्ति शृंखला सेवाओं के अपने दृष्टिकोण में स्थिरता को भी शामिल करती है।

Customer Experience Representative – Buffalo, NY (Onsite)

Serve as a customer support contact for Ingram Micro’s B2B technology distribution operations, assisting with orders, shipments, returns, and account questions. Investigate issues and coordinate resolutions with sales, operations, billing, technical support, and other internal teams.

विवरण

  • Act as the initial contact for customer questions through phone, email, and internal support channels.
  • Deliver timely, professional assistance with orders, shipments, returns, and general account inquiries.
  • Monitor and investigate order progress, delivery information, and shipment problems.
  • Direct customers to the appropriate teams, including sales, technical support, billing, and other internal departments.
  • Create and update accurate customer records and transaction information in company systems.
  • Use internal databases and tools to investigate customer questions and identify solutions.
  • Record customer contacts, issues, and recurring trends to help improve processes.
  • Partner with sales, operations, and support teams to provide a strong customer experience.
  • Perform administrative and operational duties as needed to support team goals.

आवश्यकताएँ

  • Demonstrated strength in customer service and communication.
  • Ability to handle competing priorities in a fast-paced setting.
  • Strong problem-solving and organizational skills.
  • Careful attention to detail and accuracy.
  • Proficiency with computer systems, databases, and Microsoft Office applications.
  • Ability to work independently while contributing effectively to a team.
  • Positive, customer-focused approach.
  • Bachelor’s degree or an equivalent combination of education and experience.
  • 0–2 years of experience in customer service, customer experience, order management, inside sales, account support, or a related field.
  • Experience supporting business-to-business customers is advantageous.
  • Familiarity with CRM, ERP, or order management systems is preferred.
  • Ability to pass a drug test.
  • Ability to successfully complete a pre-employment, post-offer background check.

लाभ

  • Career growth potential with a global technology and supply chain solutions leader.
  • Collaborative and supportive team setting.
  • Opportunity to work with Public Sector customers and technology solutions.
  • Continued learning and professional development opportunities.
  • Competitive compensation and benefits package.
  • Merit-based pay increases.
  • Annual bonus or sales incentive opportunities.
  • Long-term incentive opportunities.
  • Healthcare coverage.
  • Paid time off.
  • Parental leave.
  • 401(k) plan with company match.
  • Short- and long-term disability coverage.
  • Basic life insurance.
  • Wellbeing benefits.

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