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Ingram Micro
Ingram Micro
H1B Visa SponsorConsultingLogisticsMarketing
Ingram Micro operates at the intersection of technology distribution, logistics, consulting, and marketing, helping businesses source, deploy, and manage technology at scale. Its services span cloud solutions, supply chain operations, and technology lifecycle management, supported by the Ingram Micro Xvantage platform. Xvantage uses artificial intelligence and machine learning to provide data insights, automate processes, and support digital transformation across B2B technology operations. Ingram Micro serves more than 161,000 customers and works with over 1,500 vendors, while also incorporating sustainability into its approach to technology and supply chain services.
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Customer Experience Representative – Buffalo, NY (Onsite)

Serve as a customer support contact for Ingram Micro’s B2B technology distribution operations, assisting with orders, shipments, returns, and account questions. Investigate issues and coordinate resolutions with sales, operations, billing, technical support, and other internal teams.

USUnited StatesAZArizonaNYNew YorkSCSouth Carolina
$49,500 – $79,200 / year
On-siteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support
ERP

Description

  • Act as the initial contact for customer questions through phone, email, and internal support channels.
  • Deliver timely, professional assistance with orders, shipments, returns, and general account inquiries.
  • Monitor and investigate order progress, delivery information, and shipment problems.
  • Direct customers to the appropriate teams, including sales, technical support, billing, and other internal departments.
  • Create and update accurate customer records and transaction information in company systems.
  • Use internal databases and tools to investigate customer questions and identify solutions.
  • Record customer contacts, issues, and recurring trends to help improve processes.
  • Partner with sales, operations, and support teams to provide a strong customer experience.
  • Perform administrative and operational duties as needed to support team goals.

Requirements

  • Demonstrated strength in customer service and communication.
  • Ability to handle competing priorities in a fast-paced setting.
  • Strong problem-solving and organizational skills.
  • Careful attention to detail and accuracy.
  • Proficiency with computer systems, databases, and Microsoft Office applications.
  • Ability to work independently while contributing effectively to a team.
  • Positive, customer-focused approach.
  • Bachelor’s degree or an equivalent combination of education and experience.
  • 0–2 years of experience in customer service, customer experience, order management, inside sales, account support, or a related field.
  • Experience supporting business-to-business customers is advantageous.
  • Familiarity with CRM, ERP, or order management systems is preferred.
  • Ability to pass a drug test.
  • Ability to successfully complete a pre-employment, post-offer background check.

Benefits

  • Career growth potential with a global technology and supply chain solutions leader.
  • Collaborative and supportive team setting.
  • Opportunity to work with Public Sector customers and technology solutions.
  • Continued learning and professional development opportunities.
  • Competitive compensation and benefits package.
  • Merit-based pay increases.
  • Annual bonus or sales incentive opportunities.
  • Long-term incentive opportunities.
  • Healthcare coverage.
  • Paid time off.
  • Parental leave.
  • 401(k) plan with company match.
  • Short- and long-term disability coverage.
  • Basic life insurance.
  • Wellbeing benefits.

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