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Ingram Micro
Ingram Micro
H1B vizos rėmėjasKonsultavimasLogistikaRinkodara
„Ingram Micro“ veikia technologijų platinimo, logistikos, konsultavimo ir rinkodaros sankirtoje, padėdama įmonėms dideliu mastu įsigyti, diegti ir valdyti technologijas. Jos paslaugos apima debesijos sprendimus, tiekimo grandinės operacijas ir technologijų gyvavimo ciklo valdymą, kurį palaiko „Ingram Micro Xvantage“ platforma. „Xvantage“ naudoja dirbtinį intelektą ir mašininį mokymąsi, kad teiktų duomenų įžvalgas, automatizuotų procesus ir padėtų vykdyti skaitmeninę transformaciją B2B technologijų srityje. „Ingram Micro“ aptarnauja daugiau kaip 161 000 klientų ir bendradarbiauja su daugiau kaip 1 500 tiekėjų, taip pat į technologijų ir tiekimo grandinės paslaugų veiklą įtraukdama tvarumo principus.
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Customer Experience Representative – Buffalo, NY (Onsite)

Serve as a customer support contact for Ingram Micro’s B2B technology distribution operations, assisting with orders, shipments, returns, and account questions. Investigate issues and coordinate resolutions with sales, operations, billing, technical support, and other internal teams.

USJungtinės ValstijosAZArizonaNYNiujorkasSCPietų Karolina
49 500 $ – 79 200 $ / metai
Darbas vietojeVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųKlientų aptarnavimas
ERP

Aprašymas

  • Act as the initial contact for customer questions through phone, email, and internal support channels.
  • Deliver timely, professional assistance with orders, shipments, returns, and general account inquiries.
  • Monitor and investigate order progress, delivery information, and shipment problems.
  • Direct customers to the appropriate teams, including sales, technical support, billing, and other internal departments.
  • Create and update accurate customer records and transaction information in company systems.
  • Use internal databases and tools to investigate customer questions and identify solutions.
  • Record customer contacts, issues, and recurring trends to help improve processes.
  • Partner with sales, operations, and support teams to provide a strong customer experience.
  • Perform administrative and operational duties as needed to support team goals.

Reikalavimai

  • Demonstrated strength in customer service and communication.
  • Ability to handle competing priorities in a fast-paced setting.
  • Strong problem-solving and organizational skills.
  • Careful attention to detail and accuracy.
  • Proficiency with computer systems, databases, and Microsoft Office applications.
  • Ability to work independently while contributing effectively to a team.
  • Positive, customer-focused approach.
  • Bachelor’s degree or an equivalent combination of education and experience.
  • 0–2 years of experience in customer service, customer experience, order management, inside sales, account support, or a related field.
  • Experience supporting business-to-business customers is advantageous.
  • Familiarity with CRM, ERP, or order management systems is preferred.
  • Ability to pass a drug test.
  • Ability to successfully complete a pre-employment, post-offer background check.

Privalumai

  • Career growth potential with a global technology and supply chain solutions leader.
  • Collaborative and supportive team setting.
  • Opportunity to work with Public Sector customers and technology solutions.
  • Continued learning and professional development opportunities.
  • Competitive compensation and benefits package.
  • Merit-based pay increases.
  • Annual bonus or sales incentive opportunities.
  • Long-term incentive opportunities.
  • Healthcare coverage.
  • Paid time off.
  • Parental leave.
  • 401(k) plan with company match.
  • Short- and long-term disability coverage.
  • Basic life insurance.
  • Wellbeing benefits.

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