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Lucis (YC X25)
Lucis (YC X25)
1 – 10 Angajați
Asistență medicalăInteligență artificialăStare de bine
Lucis (YC X25) este o companie de tehnologie pentru sănătate care activează la intersecția dintre inteligența artificială și nutriție. Folosește un test de sânge simplu pentru a oferi informații despre sănătate, menite să-i ajute pe oameni să susțină longevitatea și un stil de viață sănătos pe parcursul unei vieți de 100 de ani.
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Locurile de muncă ale companiei

Customer Care Specialist, Paris Hybrid

Support Lucis members as they navigate preventive healthcare, resolving inquiries and directing medical questions to the appropriate team. Help strengthen support operations from the company’s Paris hub.

FRFranțaHibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: francezăAsistență clienți

Descriere

  • Handle member and laboratory partner questions through chat, email, and phone.
  • Call members when a personal conversation is needed, including when results are delayed or they are under stress.
  • Refer health-related questions to the medical team instead of answering them yourself.
  • Spot recurring problems and share clear, organized feedback with product and operations teams.
  • Support member experience projects, including improving the Help Center, planning proactive responses to lab delays, and automating routine work with AI.
  • Take responsibility for improving the member experience across the full support journey.
  • Take part in the hiring process, which includes an introductory call, case study interview, on-site deep dive and team conversation, and reference calls.

Cerințe

  • At least one year of experience in consumer customer care, support, hospitality, or another customer-facing role.
  • Recent graduates with relevant experience are also welcome.
  • Fluent written and spoken English and French.
  • Bring genuine warmth and empathy to customer interactions.
  • Pay exceptional attention to detail and avoid inaccurate information and operational errors.
  • Find and address the underlying causes of problems, not just individual support tickets.
  • Experience with Intercom or a similar support platform is preferred.
  • Experience using AI tools to automate tasks is preferred.
  • Comfort working with autonomy, moving quickly, and communicating clearly in an early-stage company is preferred.
  • The application form asks about availability for an early start at 7 a.m.
  • The application form asks about Saturday availability.

Beneficii

  • Hybrid work arrangement.
  • Relocation assistance may be available for suitable candidates.
  • Work at a company focused on preventive healthcare.
  • Regular collaboration at the Paris hub.
  • Work with AI automation and contribute to health-related initiatives.

Locuri de muncă similare

AmeriLife

Remote Customer Care Representative — AmeriLife

AmeriLife
1.001 – 5.000 Angajați
Asistență medicalăConsultanțăFinanțe
USStatele Unite ale AmericiiALAlabamaCTConnecticutFLFloridaKYKentuckyMDMarylandMAMassachusettsMIMichiganMSMississippiNHNew HampshireNJNew JerseyNCCarolina de NordPAPennsylvaniaRIRhode IslandSCCarolina de SudTNTennesseeTXTexasVAVirginiaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Support callers with Medicare and insurance questions at AmeriLife, researching issues and resolving requests in a remote call center role. Handle sensitive customer information with care while serving applicants, policyholders, agents, and medical providers.

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