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Lucis (YC X25)
Lucis (YC X25)
1 – 10 Darbinieki
LabsajūtaMākslīgais intelektsVeselības aprūpe
Lucis (YC X25) is a health technology company working at the intersection of artificial intelligence and nutrition. It uses a simple blood test to provide health insights aimed at helping people support longevity and healthy living over the course of a 100-year lifespan.
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Vakances uzņēmumā

Customer Care Specialist, Paris Hybrid

Support Lucis members as they navigate preventive healthcare, resolving inquiries and directing medical questions to the appropriate team. Help strengthen support operations from the company’s Paris hub.

FRFrancijaHibrīdiPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuNepieciešamā Valoda: frančuKlientu atbalsts

Apraksts

  • Handle member and laboratory partner questions through chat, email, and phone.
  • Call members when a personal conversation is needed, including when results are delayed or they are under stress.
  • Refer health-related questions to the medical team instead of answering them yourself.
  • Spot recurring problems and share clear, organized feedback with product and operations teams.
  • Support member experience projects, including improving the Help Center, planning proactive responses to lab delays, and automating routine work with AI.
  • Take responsibility for improving the member experience across the full support journey.
  • Take part in the hiring process, which includes an introductory call, case study interview, on-site deep dive and team conversation, and reference calls.

Prasības

  • At least one year of experience in consumer customer care, support, hospitality, or another customer-facing role.
  • Recent graduates with relevant experience are also welcome.
  • Fluent written and spoken English and French.
  • Bring genuine warmth and empathy to customer interactions.
  • Pay exceptional attention to detail and avoid inaccurate information and operational errors.
  • Find and address the underlying causes of problems, not just individual support tickets.
  • Experience with Intercom or a similar support platform is preferred.
  • Experience using AI tools to automate tasks is preferred.
  • Comfort working with autonomy, moving quickly, and communicating clearly in an early-stage company is preferred.
  • The application form asks about availability for an early start at 7 a.m.
  • The application form asks about Saturday availability.

Priekšrocības

  • Hybrid work arrangement.
  • Relocation assistance may be available for suitable candidates.
  • Work at a company focused on preventive healthcare.
  • Regular collaboration at the Paris hub.
  • Work with AI automation and contribute to health-related initiatives.

Saistītās vakances

AmeriLife

Remote Customer Care Representative — AmeriLife

AmeriLife
1001 – 5000 Darbinieki
FinansesKonsultācijasVeselības aprūpe
USAmerikas Savienotās ValstisALAlabamaCTKonektikutaFLFloridaKYKentukiMDMerilendaMAMasačūsetsaMIMičiganaMSMisisipiNHŅūhempšīraNJŅūdžersijaNCZiemeļkarolīnaPAPensilvānijaRIRodailendaSCDienvidkarolīnaTNTenesīTXTeksasaVAVirdžīnijaAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Support callers with Medicare and insurance questions at AmeriLife, researching issues and resolving requests in a remote call center role. Handle sensitive customer information with care while serving applicants, policyholders, agents, and medical providers.

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