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Floowi Inc
Floowi Inc
11 – 50 Angajați
ConsultanțăMarketingRecrutare
Floowi Inc este o companie de externalizare a talentelor care ajută agențiile aflate în creștere rapidă să își formeze echipe cu profesioniști din America Latină. Domeniile sale de interes includ roluri în marketing, design și produs, cu accent pe compatibilitatea culturală, comunicarea clară și plasarea eficientă a candidaților. Floowi oferă contracte flexibile și gestionează contractele clienților și salarizarea, oferind agențiilor o modalitate practică de a-și extinde echipele, menținând în același timp procesele de recrutare simplificate.
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Locurile de muncă ale companiei

Client Success Manager, Digital Marketing - Latin America Remote

Manage client relationships, delivery coordination, performance reporting, and retention for a U.S.-based digital marketing agency. This full-time remote role is open across Latin America and follows U.S. working hours.

ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Act as the primary contact for assigned client accounts
  • Develop trusted relationships with client stakeholders
  • Lead onboarding and project kickoffs by confirming scope, timelines, deliverables, and success criteria
  • Coordinate with the Project Manager to keep work on schedule, within scope, and aligned with expectations
  • Assess deliverables against client requirements and raise quality issues
  • Manage client communications covering project status, milestones, and updates
  • Track and report weekly, monthly, and quarterly metrics such as leads, cost per lead, sales, ROI, and campaign results
  • Turn performance data into clear client presentations and recommend next steps
  • Spot underperforming areas and provide targeted recommendations
  • Manage client escalations with relevant context and a proposed resolution
  • Find upsell and cross-sell opportunities and develop the internal case for Sales
  • Maintain internal processes, workflows, and client playbooks
  • Use AI tools to make client communication, reporting, and account management more efficient

Cerințe

  • Prior experience in a client-facing position at a marketing or digital agency
  • Strong knowledge of digital marketing concepts and terminology, including paid media, content, creative, and performance measurement
  • A solid working foundation in digital marketing
  • Demonstrated ability to manage client relationships from onboarding through retention
  • Skill in interpreting campaign data and turning findings into clear client narratives
  • Experience coordinating internal delivery teams and using project management tools; Teamwork experience is a plus
  • Professional or native-level English proficiency, at C1 or above, in writing and conversation
  • A retention-focused approach combined with commercial awareness of expansion opportunities
  • Highly organized, proactive, and dependable in managing priorities
  • Confidence holding both internal teams and clients accountable

Beneficii

  • Remote-first working arrangement
  • Work from anywhere in Latin America
  • Full-time schedule aligned with U.S. hours
  • Training provided

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