WEX
WEX
WEX este o platformă globală de comerț care ajută organizațiile să gestioneze operațiunile esențiale ale afacerii prin soluții specializate de plată și administrare. Oferta sa include carduri pentru combustibil, gestionarea flotelor și analize pentru echipele din logistică și transport; instrumente de plată pentru companii, concepute pentru a simplifica tranzacțiile și a consolida controlul; precum și administrarea beneficiilor angajaților pentru conturi de sănătate și rambursări. Prin activitatea sa în domeniile sănătății, logisticii și călătoriilor, WEX dezvoltă tehnologii menite să facă procesele comerciale complexe mai eficiente, mai sigure și mai ușor de gestionat.

Client Pay Specialist - Customer Service (Remote)

Process corporate payment transactions for WEX clients while addressing billing questions and payment issues. The role includes phone payments, customer service, refunds, and follow-up on unresolved transactions.

Descriere

  • Process phone payments accurately and professionally
  • Address customer service needs through online support tools and established procedures
  • Organize workloads independently and communicate proactively
  • Call businesses to process credit card payments
  • Respond to inbound calls and emails about payment-processing issues
  • Maintain directory accounts to support accurate and efficient payment processing
  • Support client relationships through refunds, payment reviews, and follow-up on unprocessed credit card transactions
  • Investigate and resolve billing concerns

Cerințe

  • Communicate effectively and professionally in writing and conversation
  • Work independently while managing changing workloads
  • Apply critical-thinking and problem-solving abilities
  • Adapt to changing needs and contribute effectively as a team member
  • Demonstrate consistent reliability
  • Bring previous experience in a comparable work environment

Beneficii

  • Health, dental, and vision insurance
  • Retirement savings program
  • Paid time off
  • Health savings account
  • Flexible spending accounts
  • Life insurance coverage
  • Disability insurance
  • Tuition reimbursement
  • Eligibility for quarterly or annual bonuses in non-sales roles

Locuri de muncă similare

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Deschide