WEX
WEX
WEX — ұйымдарға арнайы төлем және әкімшілік шешімдер арқылы негізгі бизнес операцияларын басқаруға көмектесетін жаһандық коммерциялық платформа. Оның ұсыныстарына логистика және көлік командаларына арналған жанармай карталары, автопаркты басқару және талдау құралдары; транзакцияларды жеңілдетіп, бақылауды күшейтуге арналған бизнес төлем құралдары; сондай-ақ денсаулық сақтау және өтемақы шоттары бойынша қызметкерлерге берілетін жеңілдіктерді басқару кіреді. Денсаулық сақтау, логистика және саяхат салаларында жұмыс істейтін WEX күрделі коммерциялық процестерді тиімдірек, қауіпсіздеу әрі басқаруға оңай етуге бағытталған технологияларды әзірлейді.

Client Pay Specialist - Customer Service (Remote)

Process corporate payment transactions for WEX clients while addressing billing questions and payment issues. The role includes phone payments, customer service, refunds, and follow-up on unresolved transactions.

Сипаттама

  • Process phone payments accurately and professionally
  • Address customer service needs through online support tools and established procedures
  • Organize workloads independently and communicate proactively
  • Call businesses to process credit card payments
  • Respond to inbound calls and emails about payment-processing issues
  • Maintain directory accounts to support accurate and efficient payment processing
  • Support client relationships through refunds, payment reviews, and follow-up on unprocessed credit card transactions
  • Investigate and resolve billing concerns

Талаптар

  • Communicate effectively and professionally in writing and conversation
  • Work independently while managing changing workloads
  • Apply critical-thinking and problem-solving abilities
  • Adapt to changing needs and contribute effectively as a team member
  • Demonstrate consistent reliability
  • Bring previous experience in a comparable work environment

Артықшылықтар

  • Health, dental, and vision insurance
  • Retirement savings program
  • Paid time off
  • Health savings account
  • Flexible spending accounts
  • Life insurance coverage
  • Disability insurance
  • Tuition reimbursement
  • Eligibility for quarterly or annual bonuses in non-sales roles

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