WEX
WEX
WEX is a global commerce platform that helps organizations manage essential business operations through specialized payment and administrative solutions. Its offerings include fuel cards, fleet management, and analytics for logistics and transportation teams; business payment tools designed to simplify transactions and strengthen control; and employee benefits administration for health and reimbursement accounts. With work spanning healthcare, logistics, and travel, WEX develops technology intended to make complex commercial processes more efficient, secure, and easier to manage.

Client Pay Specialist - Customer Service (Remote)

Process corporate payment transactions for WEX clients while addressing billing questions and payment issues. The role includes phone payments, customer service, refunds, and follow-up on unresolved transactions.

Description

  • Process phone payments accurately and professionally
  • Address customer service needs through online support tools and established procedures
  • Organize workloads independently and communicate proactively
  • Call businesses to process credit card payments
  • Respond to inbound calls and emails about payment-processing issues
  • Maintain directory accounts to support accurate and efficient payment processing
  • Support client relationships through refunds, payment reviews, and follow-up on unprocessed credit card transactions
  • Investigate and resolve billing concerns

Requirements

  • Communicate effectively and professionally in writing and conversation
  • Work independently while managing changing workloads
  • Apply critical-thinking and problem-solving abilities
  • Adapt to changing needs and contribute effectively as a team member
  • Demonstrate consistent reliability
  • Bring previous experience in a comparable work environment

Benefits

  • Health, dental, and vision insurance
  • Retirement savings program
  • Paid time off
  • Health savings account
  • Flexible spending accounts
  • Life insurance coverage
  • Disability insurance
  • Tuition reimbursement
  • Eligibility for quarterly or annual bonuses in non-sales roles

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