Dow Jones
Dow Jones
Dow Jones este o companie globală de media și informații de afaceri, care deservește consumatori și organizații prin jurnalism de încredere, informații despre piețe și produse specializate de date. Portofoliul său include The Wall Street Journal, Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS și Chemical Market Analytics. Cu o istorie care datează din 1882, compania activează prin formate tipărite, digitale, mobile și evenimente live, susținută de o echipă internațională numeroasă de colectare a știrilor și furnizare de servicii informaționale.

Client Engagement Specialist - Dow Jones, Paris Hybrid

Manage renewals, retention, and account expansion for Dow Jones Risk Sales in a hybrid Paris role. Partner with clients and internal sales teams on account strategy, support, training, and growth opportunities.

Descriere

  • Own the renewal process for a designated customer portfolio
  • Protect existing contract revenue across established buying centers
  • Support new business opportunities in assigned accounts alongside Account Executives
  • Coordinate with internal teams to consistently address client business needs
  • Create and deliver renewal plans for Strategic accounts
  • Prepare monthly reporting on high-risk renewals and recommended recovery strategies
  • Drive customer training and product adoption with Product Training Specialists while tracking internal usage reports
  • Manage renewals from pricing and contracting through invoicing and ongoing client support
  • Build detailed knowledge of client organizations, industries, competitors, decision-makers, and business needs
  • Channel client feedback and competitive intelligence to internal stakeholders
  • Spot upselling and cross-selling opportunities in collaboration with the sales team
  • Keep client information accurate in company systems

Cerințe

  • 2–4 years of demonstrated success in customer engagement or sales
  • Outstanding written and verbal communication abilities
  • Ability to manage multiple priorities and meet tight deadlines in a fast-moving, collaborative workplace
  • Strong project management and organizational skills with close attention to detail
  • Working proficiency with Microsoft Office and Google Drive
  • Bachelor’s degree
  • Fluency in English, French, and German

Beneficii

  • Comprehensive healthcare coverage
  • Paid time off
  • Retirement plans
  • Comprehensive insurance coverage
  • Lifestyle and wellness resources
  • Education benefits
  • Family care and caregiving support
  • Commuter transit program
  • Subscription discounts
  • Employee referral program

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