Dow Jones
Dow Jones
1,001 – 5,000 Employees
H1B Visa SponsorB2BFinanceMedia
Dow Jones is a global media and business information company serving consumers and organizations through trusted reporting, market intelligence, and specialized data products. Its portfolio includes The Wall Street Journal, Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS, and Chemical Market Analytics. With a history dating back to 1882, the company operates across print, digital, mobile, and live-event formats, supported by a large international news-gathering and information-services team.

Client Engagement Specialist - Dow Jones, Paris Hybrid

Manage renewals, retention, and account expansion for Dow Jones Risk Sales in a hybrid Paris role. Partner with clients and internal sales teams on account strategy, support, training, and growth opportunities.

Description

  • Own the renewal process for a designated customer portfolio
  • Protect existing contract revenue across established buying centers
  • Support new business opportunities in assigned accounts alongside Account Executives
  • Coordinate with internal teams to consistently address client business needs
  • Create and deliver renewal plans for Strategic accounts
  • Prepare monthly reporting on high-risk renewals and recommended recovery strategies
  • Drive customer training and product adoption with Product Training Specialists while tracking internal usage reports
  • Manage renewals from pricing and contracting through invoicing and ongoing client support
  • Build detailed knowledge of client organizations, industries, competitors, decision-makers, and business needs
  • Channel client feedback and competitive intelligence to internal stakeholders
  • Spot upselling and cross-selling opportunities in collaboration with the sales team
  • Keep client information accurate in company systems

Requirements

  • 2–4 years of demonstrated success in customer engagement or sales
  • Outstanding written and verbal communication abilities
  • Ability to manage multiple priorities and meet tight deadlines in a fast-moving, collaborative workplace
  • Strong project management and organizational skills with close attention to detail
  • Working proficiency with Microsoft Office and Google Drive
  • Bachelor’s degree
  • Fluency in English, French, and German

Benefits

  • Comprehensive healthcare coverage
  • Paid time off
  • Retirement plans
  • Comprehensive insurance coverage
  • Lifestyle and wellness resources
  • Education benefits
  • Family care and caregiving support
  • Commuter transit program
  • Subscription discounts
  • Employee referral program

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