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Prime System Solutions
Prime System Solutions
51 – 200 Angajați
ConsultanțăMarketingSaaS
Prime System Solutions este o companie de consultanță și tehnologie care ajută organizațiile să își consolideze capacitățile prin identificarea de talente, dezvoltare software și analiză de date cu Power BI. Cu peste 15 ani de experiență în gestionarea infrastructurilor IT complexe, compania dezvoltă soluții personalizate menite să îmbunătățească eficiența operațională și să susțină obiectivele de afaceri pe termen lung. Activitatea sa combină accesul la un bazin global de talente cu expertiză tehnologică practică pentru nevoi de consultanță, marketing și software ca serviciu.
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Locurile de muncă ale companiei

Billing Coordinator and Executive Virtual Assistant - Hybrid, Quezon City

Oversee customer billing, collections, payment follow-up, executive calendars, and operational administration. This full-time hybrid role supports two co-owners in Quezon City.

PHFilipineHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistent executiv

Descriere

  • Create new customer accounts in the PSA and billing system after trial conversion, including packages, payment terms, pricing, prorated first-month charges, and referral partner details.
  • Cross-check account configurations against approved quotes before issuing the first invoice.
  • Process authorized add-ons, upgrades, downgrades, and cancellations from service-ticket requests.
  • Review monthly and annual invoice batches, resolving discrepancies or escalating exceptions.
  • Track declined and failed payments, contact customers, issue secure payment-update links, retry charges, and record results.
  • Track annual renewals and follow up when renewal payments fail.
  • Post check and ACH payments accurately.
  • Pursue overdue balances according to approved scripts and collection schedules.
  • Handle customer and partner billing inquiries through email, phone, and ticketing channels.
  • Escalate billing disputes, refund requests, and other matters that require owner authorization.
  • Keep partner identification data accurate for commission allocation.
  • Compile monthly partner commission statements and billing reports.
  • Coordinate both co-owners' calendars and arrange meetings.
  • Review incoming inboxes, prioritize messages, and prepare routine replies.
  • Participate in internal meetings as the note-taker, recording decisions, action items, and due dates.
  • Update the shared weekly action tracker and follow up on unresolved tasks.
  • Build meeting agendas and assemble relevant documents and information.
  • Create, revise, and format documents, spreadsheets, and presentations in Microsoft 365.
  • Organize SharePoint sites and shared-folder structures.
  • Update trackers covering vendors, contracts, renewals, software subscriptions, and licenses.
  • Keep CRM records current and perform basic research.
  • Assist with approved social media scheduling and event or webinar coordination.
  • Liaise with vendors and organize invoices and receipts for bookkeeping.
  • Create straightforward process documentation and checklists.
  • Coordinate with both co-owners through a shared priority list and resolve competing priorities through clarification.

Cerințe

  • At least three years of experience in billing, accounts receivable, bookkeeping support, or a related function, plus experience assisting US-based executives or business owners as an Executive Assistant or Virtual Assistant.
  • Hands-on experience with billing, PSA, or accounting platforms such as HaloPSA, ConnectWise, QuickBooks, or comparable systems.
  • Experience using online payment processors.
  • Strong Microsoft 365 capability, especially with Outlook, Teams, Word, Excel, and SharePoint.
  • Experience with GoHighLevel, HubSpot, or another CRM is advantageous.
  • Experience in IT, managed services, or SaaS is advantageous.
  • Excellent written and spoken English, with the confidence to discuss customer accounts directly with US-based clients.
  • High attention to detail and comfort handling numbers and financial data.
  • Strong organization, reliability, and consistent follow-through.
  • Ability to balance competing priorities and recognize when escalation is needed.
  • Professional discretion and trustworthiness when handling confidential customer, financial, employee, and company information.
  • Availability and willingness to work full time during US Central Time business hours, including core hours from 8:00 AM to 5:00 PM CT.
  • Completion of a background check before the offer stage.

Beneficii

  • Office location with convenient access to public transportation, dining, and nearby establishments.
  • Modern, fully equipped workplace with contemporary amenities.
  • Paid leave beginning upon regularization.
  • HMO and broader healthcare coverage upon regularization.
  • Statutory benefits including SSS, PhilHealth, and Pag-IBIG.
  • Collaborative and enjoyable workplace culture.
  • Full-time employment with government-required contributions and benefits.
  • Background screening included in the hiring process.

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