Maximus ajută agențiile guvernamentale să furnizeze și să modernizeze programe publice esențiale în domeniile sănătății, serviciilor sociale, apărării, securității naționale și serviciilor civile. Activitatea sa include inteligență artificială și analiză de date, cloud și securitate cibernetică, platforme digitale, centre de contact, sisteme de eligibilitate și înscriere, servicii clinice, soluții Medicaid pentru organizații, consultanță și operațiuni de program. Prin echipe care sprijină clienți federali, la nivel de stat și locali, Maximus combină tehnologia cu implementarea practică pentru a îmbunătăți accesul oamenilor la serviciile publice și modul în care agențiile își ating obiectivele.
Bilingual Russian Customer Service Representative - New York Remote
Support New York residents with healthcare enrollment, coverage updates, translations, and eligibility questions in a remote customer service role with Maximus. Handle applications and inbound and outbound contacts while maintaining accurate records and protecting caller confidentiality.
Descriere
- Handle incoming calls from consumers, prospective enrollees, and enrollment assistants
- Manage inbound and outbound customer contacts effectively
- Record and track inquiries in the required systems
- Complete telephone-based healthcare coverage applications, including tax household and income details, eligibility decisions, and health plan enrollment
- Direct or refer consumers to the appropriate organizations
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods
- Send requested materials by mail, email, or download
- Arrange translation support for callers who do not speak English
- Escalate calls and unresolved issues to designated staff
- Participate in meetings and training while keeping program and system knowledge current
- Protect confidential information and follow privacy policies
- Meet quality assurance standards and other key performance measures
- Follow established workplace safety requirements
- Remain seated or stationary for extended periods
- Occasionally lift, carry, or move items weighing up to 25 pounds
- Complete additional duties assigned by management
Cerințe
- A high school diploma or GED plus at least six months of relevant professional experience, or an equivalent combination of education and experience
- Proficiency in English and Mandarin, Cantonese, or Russian, or proficiency in both Spanish and Haitian Creole
- Fluent spoken, written, and translation ability in Russian and English
- Residence within 100 miles of New York, NY
- Strong data-entry and telephone communication skills
- Excellent organizational, interpersonal, written, and verbal communication abilities
- Comfort working effectively in a fast-paced environment
- Ability to complete multiple complex tasks simultaneously
- Ability to work both independently and as part of a team
- Previous experience with computers, telephone systems, and headsets is preferred
- Previous customer service experience is preferred
- Internet service with speeds of at least 20 Mbps
- A Wi-Fi connection or Category 5 or 6 Ethernet patch cable connected to the home router
- Current and permanent residence in the continental United States
Beneficii
- Performance-based annual bonus opportunities
- Medical, dental, vision, prescription, and partially funded HSA plans
- Life insurance coverage
- Discounts on auto, home, renters, and pet insurance
- 401(k) retirement savings plan with company matching
- Paid time off, holidays, and sick leave
- Short- and long-term disability coverage
- Employee Assistance Program supporting physical, emotional, and financial wellness
- Employee recognition platform
- Tuition reimbursement
- Employee perks and discounts
- Maximus wellness programs and resources
- Paid comprehensive training
- Professional development through training programs, workshops, and conferences