Lead Business Analyst – Sustainable Digital Products
SGS
Lead discovery and delivery preparation for SGS and bluesign sustainable digital products. Turn complex business needs into clear, testable product work.
Deschide
Atento ajută organizațiile să își transforme operațiunile de relații cu clienții prin servicii de externalizare a transformării afacerii (BTO). Pornind de la modelul tradițional de externalizare a proceselor de afaceri (BPO), compania combină interacțiunea cu clienții, analiza datelor, automatizarea, inteligența artificială și tehnologiile cognitive, precum și securitatea cibernetică, pentru a îmbunătăți performanța, competitivitatea și costul total de deținere. Activitatea sa acoperă domenii precum serviciile financiare, telecomunicațiile, comerțul cu amănuntul, utilitățile, sănătatea, industria auto, mass-media, turismul și ospitalitatea, precum și educația, cu sprijinul abordărilor Lean Six Sigma și design thinking.
Bilingual Customer Support Specialist – Salvador, Brazil (Onsite)
Provide chat and voice support in Portuguese and Spanish to Brazilian and Mexican customers of Lalamove’s delivery platform. Record customer interactions and service requests in support systems.
Brazilia2.125 R$ – 2.500 R$ / lună
La sediuNormă întreagăSeniorLiderLimbă Obligatorie: spaniolăLimbă Obligatorie: portughezăBilingvDescriere
- Assess customer needs and resolve issues according to product and service procedures
- Manage a range of situations during customer interactions
- Record customer details and process service requests in internal systems
- Assist customers through chat and occasional phone calls
- Communicate clearly and consistently across every customer contact
Cerințe
- Be at least 18 years old
- Hold a high school diploma
- Have intermediate Spanish proficiency
- Have basic computer skills, including Microsoft Word, Microsoft Excel, and typing
- Provide all documentation required for hiring
- Be available to work flexible hours
- Demonstrate strong spoken and written communication
- Effectively manage multiple demands
- Live near or have convenient access to the Atento Cabula Unit
Beneficii
- Transportation allowance
- Meal or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance or support for children with disabilities
- School transportation assistance for children up to 3 years and 8 months
- Employee product discounts
- Dental insurance
- Telemedicine plan
- Bullla Saúde & Crédito benefits, including pharmacy and store discounts, installment credit, and salary advances
- Career development plan
- Gym and sports activity discounts
- Pet insurance plan
- Educational Partnership Program discounts on continuing education, undergraduate and graduate programs, vocational training, language courses, basic education, and preschool
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