Atento
Atento
Atento palīdz organizācijām pārveidot klientu apkalpošanas procesus, sniedzot biznesa transformācijas ārpakalpojumu (BTO) pakalpojumus. Balstoties uz tradicionālo BPO modeli, uzņēmums apvieno klientu iesaisti, analītiku, automatizāciju, mākslīgo intelektu un kognitīvās tehnoloģijas, kā arī kiberdrošību, lai uzlabotu veiktspēju, konkurētspēju un kopējās īpašumtiesību izmaksas. Uzņēmuma darbība aptver finanšu pakalpojumus, telekomunikācijas, mazumtirdzniecību, komunālos pakalpojumus, veselības aprūpi, automobiļu nozari, plašsaziņas līdzekļus, ceļojumu un viesmīlības nozari, kā arī izglītību. Darbu atbalsta Lean Six Sigma un dizaina domāšanas pieejas.

Bilingual Customer Support Specialist – Salvador, Brazil (Onsite)

Provide chat and voice support in Portuguese and Spanish to Brazilian and Mexican customers of Lalamove’s delivery platform. Record customer interactions and service requests in support systems.

Apraksts

  • Assess customer needs and resolve issues according to product and service procedures
  • Manage a range of situations during customer interactions
  • Record customer details and process service requests in internal systems
  • Assist customers through chat and occasional phone calls
  • Communicate clearly and consistently across every customer contact

Prasības

  • Be at least 18 years old
  • Hold a high school diploma
  • Have intermediate Spanish proficiency
  • Have basic computer skills, including Microsoft Word, Microsoft Excel, and typing
  • Provide all documentation required for hiring
  • Be available to work flexible hours
  • Demonstrate strong spoken and written communication
  • Effectively manage multiple demands
  • Live near or have convenient access to the Atento Cabula Unit

Priekšrocības

  • Transportation allowance
  • Meal or food allowance
  • Life insurance
  • Funeral assistance
  • Childcare assistance or support for children with disabilities
  • School transportation assistance for children up to 3 years and 8 months
  • Employee product discounts
  • Dental insurance
  • Telemedicine plan
  • Bullla Saúde & Crédito benefits, including pharmacy and store discounts, installment credit, and salary advances
  • Career development plan
  • Gym and sports activity discounts
  • Pet insurance plan
  • Educational Partnership Program discounts on continuing education, undergraduate and graduate programs, vocational training, language courses, basic education, and preschool

Saistītās vakances

Avnet

Inside Sales Specialist, EBV Elektronik

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Manage semiconductor quotes, orders, forecasts, and logistics for EBV Elektronik, Avnet’s semiconductor distributor. Coordinate with customers, suppliers, and sales teams to support revenue and supply chain operations.

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Latham & Watkins

Graphic and Presentation Designer

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Designs proposals, pitch materials, and client relationship content for Latham & Watkins, an international law firm. Manages visual design projects from initial concept through production in Manchester.

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