Atento बिज़नेस ट्रांसफ़ॉर्मेशन आउटसोर्सिंग (BTO) सेवाओं के माध्यम से संगठनों को ग्राहक संचालन में बदलाव लाने में सहायता करता है। पारंपरिक BPO मॉडल के आधार पर कंपनी ग्राहक सहभागिता, एनालिटिक्स, ऑटोमेशन, AI और संज्ञानात्मक तकनीकों तथा साइबर सुरक्षा को एकीकृत करती है, ताकि प्रदर्शन और प्रतिस्पर्धात्मकता बेहतर हो तथा स्वामित्व की कुल लागत कम हो। इसकी सेवाएँ वित्तीय सेवाओं, दूरसंचार, खुदरा, उपयोगिता सेवाओं, स्वास्थ्य सेवा, ऑटोमोटिव, मीडिया, यात्रा और आतिथ्य तथा शिक्षा क्षेत्रों तक फैली हैं। इन कार्यों में Lean Six Sigma और डिज़ाइन थिंकिंग पद्धतियों का भी सहयोग लिया जाता है।
Bilingual Customer Support Specialist – Salvador, Brazil (Onsite)
Provide chat and voice support in Portuguese and Spanish to Brazilian and Mexican customers of Lalamove’s delivery platform. Record customer interactions and service requests in support systems.
ब्राज़ीलR$2,125 – R$2,500 / महीना
ऑन-साइटपूर्णकालिकवरिष्ठलीडआवश्यक भाषा: स्पेनिशआवश्यक भाषा: पुर्तगालीद्विभाषीविवरण
- Assess customer needs and resolve issues according to product and service procedures
- Manage a range of situations during customer interactions
- Record customer details and process service requests in internal systems
- Assist customers through chat and occasional phone calls
- Communicate clearly and consistently across every customer contact
आवश्यकताएँ
- Be at least 18 years old
- Hold a high school diploma
- Have intermediate Spanish proficiency
- Have basic computer skills, including Microsoft Word, Microsoft Excel, and typing
- Provide all documentation required for hiring
- Be available to work flexible hours
- Demonstrate strong spoken and written communication
- Effectively manage multiple demands
- Live near or have convenient access to the Atento Cabula Unit
लाभ
- Transportation allowance
- Meal or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance or support for children with disabilities
- School transportation assistance for children up to 3 years and 8 months
- Employee product discounts
- Dental insurance
- Telemedicine plan
- Bullla Saúde & Crédito benefits, including pharmacy and store discounts, installment credit, and salary advances
- Career development plan
- Gym and sports activity discounts
- Pet insurance plan
- Educational Partnership Program discounts on continuing education, undergraduate and graduate programs, vocational training, language courses, basic education, and preschool