Atento
Atento
Atento ұйымдарға бизнес-трансформация аутсорсингі (BTO) қызметтері арқылы клиенттермен жұмыс істеу операцияларын өзгертуге көмектеседі. Дәстүрлі BPO моделіне сүйене отырып, компания өнімділікті, бәсекеге қабілеттілікті және иеленудің жалпы құнын жақсарту үшін клиенттермен өзара әрекеттесуді, аналитиканы, автоматтандыруды, жасанды интеллект пен когнитивтік технологияларды және киберқауіпсіздікті біріктіреді. Оның қызметі қаржылық қызметтер, телекоммуникациялар, бөлшек сауда, коммуналдық қызметтер, денсаулық сақтау, автомобиль өнеркәсібі, медиа, саяхат және қонақжайлылық, сондай-ақ білім беру салаларын қамтиды. Бұл жұмысты Lean Six Sigma және дизайндық ойлау тәсілдері қолдайды.

Bilingual Customer Support Specialist – Salvador, Brazil (Onsite)

Provide chat and voice support in Portuguese and Spanish to Brazilian and Mexican customers of Lalamove’s delivery platform. Record customer interactions and service requests in support systems.

Сипаттама

  • Assess customer needs and resolve issues according to product and service procedures
  • Manage a range of situations during customer interactions
  • Record customer details and process service requests in internal systems
  • Assist customers through chat and occasional phone calls
  • Communicate clearly and consistently across every customer contact

Талаптар

  • Be at least 18 years old
  • Hold a high school diploma
  • Have intermediate Spanish proficiency
  • Have basic computer skills, including Microsoft Word, Microsoft Excel, and typing
  • Provide all documentation required for hiring
  • Be available to work flexible hours
  • Demonstrate strong spoken and written communication
  • Effectively manage multiple demands
  • Live near or have convenient access to the Atento Cabula Unit

Артықшылықтар

  • Transportation allowance
  • Meal or food allowance
  • Life insurance
  • Funeral assistance
  • Childcare assistance or support for children with disabilities
  • School transportation assistance for children up to 3 years and 8 months
  • Employee product discounts
  • Dental insurance
  • Telemedicine plan
  • Bullla Saúde & Crédito benefits, including pharmacy and store discounts, installment credit, and salary advances
  • Career development plan
  • Gym and sports activity discounts
  • Pet insurance plan
  • Educational Partnership Program discounts on continuing education, undergraduate and graduate programs, vocational training, language courses, basic education, and preschool

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