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T
Tia
201 – 500 Angajați
Sponsor pentru viza H1BAsigurare de sănătateAsistență medicalăConsultanță
Tia este un furnizor de servicii medicale pentru femei care combină îngrijirea în persoană cu cea virtuală în domenii precum asistența medicală primară, ginecologia, sănătatea mintală, acupunctura, îngrijirea pielii și servicii conexe. Modelul său holistic, centrat pe pacientă, reunește specialiști precum medici obstetricieni-ginecologi, asistenți medicali practicieni și acupunctori pentru a sprijini sănătatea fizică și mintală a femeilor pe parcursul experienței lor de îngrijire. Tia colaborează, de asemenea, cu sisteme de sănătate pentru a extinde accesul la servicii și își adaptează îngrijirea la nevoile culturale și socioeconomice diverse ale pacientelor.
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Locurile de muncă ale companiei

Associate Manager, Care Coordination and Billing Operations (Remote - United States)

Lead Tia’s care coordination and billing operations teams in a remote United States role. Manage frontline performance, billing workflows, escalations, quality, and operational improvements.

USStatele Unite ale Americii
61.000 $ – 76.000 $ / an
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăOperațiuni

Descriere

  • Lead Care Coordinators, Billing Care Coordinators, and offshore billing support through tailored coaching, training, and operational oversight
  • Support onboarding, performance management, professional development, and goal setting
  • Manage care coordination and billing workflows, including task queues, assignments, workload allocation, SLAs, invoicing, payments, and complex cases
  • Partner with revenue cycle management and co-management teams to monitor performance, audit work, allocate resources, and support revenue cycle objectives
  • Act as the final escalation point for complex member care and billing concerns
  • Analyze root causes and implement measures to reduce recurring issues
  • Oversee quality assurance and peer coaching to sustain service quality, accuracy, and compliance
  • Represent Care Coordination and Billing Operations in cross-functional projects
  • Collaborate with subject-matter experts and revenue cycle management teams to refine workflows and identify automation opportunities
  • Use member satisfaction, turnaround-time, and team performance metrics to guide coaching and process improvements
  • Lead frontline teams across Care Coordination and Revenue Operations

Cerințe

  • At least three years of experience in healthcare operations, care coordination, or contact center management in a membership-based healthcare setting
  • Demonstrated leadership ability, including team management, performance improvement, and positive workplace development
  • Strong knowledge of healthcare processes, medical terminology, and member engagement
  • Experience with billing and revenue cycle management
  • Excellent written and verbal communication skills, with empathy for members and teammates
  • Proficiency with contact center software, CRM systems, and Google Workspace
  • Strong problem-solving skills and composure in high-pressure situations
  • Commitment to confidentiality and familiarity with healthcare privacy regulations such as HIPAA
  • Strong attention to detail, organization, and multitasking ability
  • Ability to adjust to shifting priorities and business needs
  • Bachelor’s degree in Healthcare Administration, Business Management, or a related field preferred

Beneficii

  • Opportunity to help develop and scale a new women’s healthcare model
  • Mission-focused workplace dedicated to improving care for women throughout life
  • Collaborative team focused on patient and provider experience
  • Contemporary care model combining clinical services, operations, technology, and innovation
  • Meaningful role in building scalable systems, workflows, and operating practices
  • Benefits provided under Tia’s plans and eligibility requirements
  • Potential participation in company and team off-sites

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