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Tia — алғашқы медициналық көмек, гинекология, психикалық денсаулық, акупунктура, тері күтімі және басқа да байланысты қызметтер бойынша бетпе-бет және виртуалды көмекті ұштастыратын әйелдер денсаулығын сақтау ұйымы. Оның біртұтас әрі пациентке бағдарланған моделі әйелдердің медициналық көмек алу жолының барлық кезеңінде физикалық және психикалық денсаулығын қолдау үшін акушер-гинекологтарды, мейіргер-практиктерді, акупунктура мамандарын және басқа да қызмет көрсетушілерді біріктіреді. Tia медициналық көмекке қолжетімділікті кеңейту үшін денсаулық сақтау жүйелерімен де жұмыс істейді және қызметтерін пациенттердің сан алуан мәдени және әлеуметтік-экономикалық қажеттіліктеріне қарай бейімдейді.
Associate Manager, Care Coordination and Billing Operations (Remote - United States)
Lead Tia’s care coordination and billing operations teams in a remote United States role. Manage frontline performance, billing workflows, escalations, quality, and operational improvements.
Сипаттама
- Lead Care Coordinators, Billing Care Coordinators, and offshore billing support through tailored coaching, training, and operational oversight
- Support onboarding, performance management, professional development, and goal setting
- Manage care coordination and billing workflows, including task queues, assignments, workload allocation, SLAs, invoicing, payments, and complex cases
- Partner with revenue cycle management and co-management teams to monitor performance, audit work, allocate resources, and support revenue cycle objectives
- Act as the final escalation point for complex member care and billing concerns
- Analyze root causes and implement measures to reduce recurring issues
- Oversee quality assurance and peer coaching to sustain service quality, accuracy, and compliance
- Represent Care Coordination and Billing Operations in cross-functional projects
- Collaborate with subject-matter experts and revenue cycle management teams to refine workflows and identify automation opportunities
- Use member satisfaction, turnaround-time, and team performance metrics to guide coaching and process improvements
- Lead frontline teams across Care Coordination and Revenue Operations
Талаптар
- At least three years of experience in healthcare operations, care coordination, or contact center management in a membership-based healthcare setting
- Demonstrated leadership ability, including team management, performance improvement, and positive workplace development
- Strong knowledge of healthcare processes, medical terminology, and member engagement
- Experience with billing and revenue cycle management
- Excellent written and verbal communication skills, with empathy for members and teammates
- Proficiency with contact center software, CRM systems, and Google Workspace
- Strong problem-solving skills and composure in high-pressure situations
- Commitment to confidentiality and familiarity with healthcare privacy regulations such as HIPAA
- Strong attention to detail, organization, and multitasking ability
- Ability to adjust to shifting priorities and business needs
- Bachelor’s degree in Healthcare Administration, Business Management, or a related field preferred
Артықшылықтар
- Opportunity to help develop and scale a new women’s healthcare model
- Mission-focused workplace dedicated to improving care for women throughout life
- Collaborative team focused on patient and provider experience
- Contemporary care model combining clinical services, operations, technology, and innovation
- Meaningful role in building scalable systems, workflows, and operating practices
- Benefits provided under Tia’s plans and eligibility requirements
- Potential participation in company and team off-sites