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The 20 MSP
The 20 MSP
201 – 500 Angajați
B2BSaaSServicii IT
The 20 MSP este o rețea nord-americană de furnizori de servicii gestionate (MSP), care urmărește să îmbunătățească furnizarea serviciilor IT printr-un model comun de asistență. Cadrul proprietar MSP Blueprint le oferă furnizorilor IT un cadru pentru extinderea afacerilor, eficientizarea operațiunilor și consolidarea asistenței pentru clienți. Membrii fac schimb de practici și resurse în cadrul rețelei, concentrându-se pe dezvoltarea afacerilor și gestionarea cerințelor zilnice ale serviciilor gestionate. Compania activează în domeniul serviciilor IT B2B și al software-ului ca serviciu (SaaS).
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After-Hours IT Support Desk Technician in Cedar Rapids

Handle after-hours support requests involving workstations, software, hardware, VPNs, and servers. Provide ticket-based customer support for The 20 MSP, serving clients across the country.

USStatele Unite ale AmericiiIAIowaLa sediuNormă întreagăJuniorLimbă Obligatorie: englezăAsistență IT

Descriere

  • Resolve common issues across workstations, mobile devices, operating systems, software, hardware, and peripherals.
  • Manage the support queue to help tickets reach timely resolution.
  • Assist customers using remote connection tools.
  • Record clear, thorough notes for every customer interaction.
  • Use standard procedures and knowledge base articles to guide ticket prioritization and resolution.
  • Meet or exceed key performance indicator targets.
  • Diagnose advanced desktop problems, VPN connections, basic server issues, hardware faults, and line-of-business applications.
  • Handle tickets by investigating symptoms, isolating causes, and applying solutions.
  • Provide nationwide client support as part of The 20 LLC, a managed service provider and MSP growth platform.

Cerințe

  • Hold IT Fundamentals and A+ certifications, or have equivalent professional experience.
  • Have at least one year of professional help desk experience.
  • Demonstrate strong customer service skills.
  • Show close attention to detail.
  • Follow instructions and established policies.
  • Adapt to changing, fast-paced work conditions.
  • Have strong phone communication skills.
  • Use hand and finger dexterity to operate computer equipment.
  • Be able to sit, stand, walk, talk, hear, and see regularly.
  • Type routinely.
  • Occasionally stoop, kneel, crouch, twist, crawl, reach, and stretch.
  • Occasionally walk around the office.
  • Have consistent close vision, depth perception, and focusing ability.
  • Occasionally lift or move items weighing up to 30 pounds.
  • Work in an open office with ongoing conversation and interruptions.

Beneficii

  • Medical, dental, vision, and supplemental coverage, with HSA and FSA options.
  • 401(k) plan with a company match of up to 4%.
  • Reimbursement for certifications to support professional development.
  • Opportunities to advance within a growing organization.
  • A workplace culture emphasizing drive, accountability, collaboration, and excellence.

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