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Winning Assistants LLC
Winning Assistants LLC
51 – 200 Darbinieki
KonsultācijasLoģistikaMārketings
Winning Assistants LLC ir personāla atlases un darbā iekārtošanas uzņēmums, kas savieno ārstus, veselības aprūpes speciālistus un uzņēmumu īpašniekus ar prasmīgiem virtuālajiem asistentiem no globāla talantu loka. HIPAA prasībām atbilstošie atbalsta pakalpojumi ietver administratīvo darbu, medicīnas prakšu pārvaldību, mārketingu un klientu apkalpošanu. Tie palīdz klientiem efektivizēt ikdienas darbību, kontrolēt izmaksas un veltīt vairāk laika uzņēmuma izaugsmei.
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Vakances uzņēmumā

Remote Medical Receptionist, Primary Care

Provide remote reception support for a primary care practice, handling patient calls, appointments, EHR tasks, and refill inquiries. Support patients across three Long Island locations.

COKolumbijaMXMeksikaPHFilipīnasPRPuertorikoSVSalvadoraVEVenecuēla
10 400 $ – 12 480 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuMedicīnas reģistratorsVispārīgi

Apraksts

  • Manage a high volume of incoming patient calls for three practice locations.
  • Communicate with patients clearly, professionally, and patiently, including older adults.
  • Handle routine appointment, refill, and general inquiry calls using office protocols.
  • Direct calls, messages, and concerns to the appropriate team members.
  • Schedule, reschedule, and coordinate patient appointments.
  • Review patient needs and appointment history to identify the appropriate scheduling process.
  • Refer scheduling matters that need provider or office-level guidance.
  • Use AdvancedMD to review patient charts, appointment history, messages, refill information, and administrative details.
  • Accurately record patient interactions, messages, and scheduling changes.
  • Receive refill inquiries and direct them according to practice protocols.
  • Refer medication questions and clinical concerns to the appropriate providers or team members.
  • Do not provide medical advice, approve refills, or make clinical decisions independently.
  • Follow established office workflows and communication procedures.
  • Identify and escalate urgent, unclear, clinical, or sensitive concerns.
  • Coordinate communication among patients, front desk staff, providers, and internal teams.

Prasības

  • Experience in healthcare, a medical office, primary care, medical reception, front desk, or as a medical virtual assistant.
  • Experience handling patient inquiries, scheduling, message routing, refill inquiries, or similar healthcare front office workflows.
  • Experience managing frequent, high-volume incoming patient calls.
  • Experience navigating patient charts, reviewing information, documenting interactions, and using an EHR or EMR.
  • Experience scheduling, rescheduling, and coordinating appointments.
  • Basic knowledge of medical terminology.
  • Clear, professional spoken and written English.
  • Relevant work experience.
  • Provide an NBI Clearance and/or local police clearance before onboarding.
  • Be available for video meetings with the camera on when required.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection of at least 25 Mbps.
  • Noise-canceling headset.
  • Working webcam.
  • Quiet, professional work environment.
  • AdvancedMD experience preferred, but not required.
  • Experience supporting prescription refill inquiries preferred.
  • Primary care experience preferred.
  • Spanish-English bilingual communication preferred, but not required.

Priekšrocības

  • Dedicated HR and contractor support team.
  • Optional premium VPN access.
  • HIPAA and cybersecurity training and certification provided.
  • Top 1% virtual assistant performance training.
  • Client-approved U.S. holidays.
  • Client-approved paid or unpaid time off.
  • Access to tools and resources.
  • Optional performance-based incentives.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection of at least 25 Mbps.
  • Noise-canceling headset.
  • Working webcam for virtual meetings.
  • Quiet, professional work environment.

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